2 Customer Reviews
Review from Tiffany S
1 star10/20/2023
I’ve been here for six months, I have issues with the tub and sink for the entire time I have lived here. I have complained in March, June and September 2023; the maintenance text me stating I just told him but I have text messages as proof. In October 2023 FRI-Tuesday I couldn’t use my kitchen or bathroom because the water was leaking puddles from the bathroom to the kitchen because of a hole in the ceiling, the next day they come with pest control, I have to work so my mother is there waiting upstairs. The manager Heather V**** stated she opened my door, waited for someone to come and get my 3lb dog or whatever, my mother stated as soon as she got up to come downstairs she was gone, so I was charged a$150 fee because the pest control could not treat my unit. I offered to pay for pest control to come back out if they would waive the fee. Heather V**** called me on the phone because I text her to call me , as soon as I asked if I could speak to her supervisor she hung up on me, she stated there is no one else/ there needs to be! If someone asked to speak to my superior I will gladly give them the number. Heather V**** was rude stating, my hole in the ceiling has nothing to do with pest control but if you are a human and care about people you would have understood that it did! I had to bathe over my parents house and I couldn’t stay home and wait for her from 9-4pm because I called off of work the previous days. No apology for the inconvenience, they don’t care ! No compromise! Heather V**** stated, I’m not going to treat you better than everyone else but did everyone else have their ceiling caving through for 5 days! I have contacted the civil rights commission. ! It’s a good thing I saved all my text messages and I have witnesses. -Review from David M
1 star06/20/2022
This for the ******, OH property. They not only post false advertisements but their apartments are pest infested and not properly maintained. Trash surrounds the property, roaches live rent free and they want to over charge people. Don't do business with these people, they will try to scam you with fake pictures and prices. Oh and they have the worst communication ever and the managers and supervisors are rude and unprofessional. Avoid renting from this company at all cost.
Big Guy Properties LLC Response
06/21/2022
There have not been complaints of roaches in the unit. There was a single dead roach in the hot water closet, which had been vacant since 3/2021. The pictures presented were accurate and portrayed the unit as advertised. The unit itself had new carpeting installed (not portrayed in the pictures). The prospect never asked for hardwood floors, which we do not install. We will install vinyl plank in common areas and walk ways if asked. Mr. ******** also did not view the unit in person; his girlfriend confirmed he sent someone purporting to be him to the unit to view it which is against our rules for specifically the complaint listed here. Our team made changes to the unit to satisfy last minute changes per tenant request. Tenant backed out of the signed lease which we are not required to do; it is a legal and binding contract. Technically, Mr. ******** is not allowed to file a BBB complaint because he is not an actual tenant, and never took possession of the unit.
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