ComplaintsforHPM Property Management

• Initial Complaint

  01/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was renting from hpm properties for 3 years moved in 12/04/2020 I had nothing but problems with hpm properties I kept getting health department of violations that were false from a neighbor harassing me all the time made police reports Hpm properties try to evict me of 2022 and then finally dismissed it February 7, 2022 then in July 2023 I had gotten another 30 day notice, and I needed to vacate in which I did and I fully moved out by August 2023 and now I’ve been trying to find a new place to rent and I can’t cause comes to find out I had an eviction on my record of 2022 from Hpm properties which doesn’t make any sense because I will still residing with Hpm properties a year after the eviction was filed through them, I’m asking for this to be off my record

  Business response

  01/18/2024

  The tenant resided at a property managed by HPM Property Management, an eviction was filed in January, 2022.  The eviction was dismissed by HPM, since the tenant paid the balance due.  The eviction was filed with the court system, so it will show on the tenant's record.  This is something they will have to go through the courts to have expunged.  It has nothing to do with HPM. 

  The health department issues were caused by the tenant not cleaning up after their animals, they allowed the animals to urinate and defecate on the porch, and would not clean it up.  The neighbors called the health department from the odor that was permeating from the urine and feces.  We had to give the tenant a 30-day notice to vacate, at the end of their lease, as they would not abide by the health department orders, by cleaning up the area.  

• Initial Complaint

  12/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I got a house through section 8 and they inspected it twice and said it passed inspection and it was ok to move into. I go to the house and sign the lease within hours there are roaches and mice crawling around the house in my daughters toys (had to throw away). Roach eggs and poop in toilet paper in 1 day.!I told them I no longer want to live here they said they’re taking $350 from my deposit and I have to pay rent and utilities until they find someone else. From my impression by law the house has to be habitable before it is allowed to be rented which it was not. I am a single mom with 2 young children and feel taken advantage of. There putting the house back on the market today with roaches still in there and are going to allow people to walk through id hate for someone else to have to deal with this issue but all I wanted was out of the lease and my money back the house was misrepresented. They seem to have no sympathy and don’t care about no ones well being by allow people to move into a infested house.

  Business response

  12/11/2023

  The property located at 3318 11th St had undergone Section 8 inspection and City Code Inspection.  Both inspections past without issue.  HPM had rent ready, maintenance, and inspections technicians in/out of the property for weeks.  No sign of bed bugs, roaches, or mice was communicated to the office.  The tenant started moving items into the property and reported roaches on her property.  The tenant refused to move in.  It was explained to her that she would be forfeiting her security deposit and that she had signed a lease, which is a legal binding contract.  Per that lease, the tenant is responsible for paying the rent and utilities until another tenant is found.

  HPM did have pest control inspect and treat for bedbugs, mice, and roaches.  They did report no evidence was found of anything.  

  The complaint stated the house was being shown for rent, it has not yet been put back on the market, as we wanted to inspect and treat for the issues.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 20th, 2023 my ceiling started leaking in my dining room due to a leaking toilet from upstairs i immediately called HPM to let them know about the condition and was told I would have to wait until Monday, May 22 because this wasn't an emergency. We'll come Monday, the ceiling fell and there was plaster and mold everywhere in my dining room. So they sent a mantaince man out to fix the toilet ONLY. He said he doesn't do dry wall and they would have to send someone else out which left a huge wet hole in my dining room that eventually started to cause gnats. And I don't mean just one or two gnats I'm talking I bought multiple gnat traps, I even had ******** come to spray only for them to tell me that unless the hole is closed they will keep coming back. Which they did, so today is September 12th, 2023 and yes I still have a hole in my dining room ceiling, a I still have gnats. It's so bad my children can't even sit at the dining room table to eat because of this. I notified HPM on multiple occasions (5/29/23, 6/23/2023, 7/9/2023 & 8/28/2023),about this problem, and nothing have had no communication from them until they decided to send me a rental renewal telling me my rent was increasing. How can my rent increase when nothing is being fixed or ½ completed. I have been in this house a year and have multiple problems, electrical problems, window problems, and so much more and I always paid my rent on time. Only to be told my rent is increasing with no explanation. I shouldn't be afraid to sign a lease agreement for another due to poor living conditions but I'm a single mother of two children who just wants to make sure my kids have a safe and clean home to come to. But this isn't right.

  Business response

  09/27/2023

  A leaking wax ring was the cause of the issues. This leak was repaired on May 5th 2023.  The ceiling was temporarily left open to dry up enough to seal it. The tenant was difficult to schedule at first, then we did schedule to repair it. Upon this work all the windows in the unit were replaced. Some screens were left out temporarily. As the techs were repairing the drywall, they installed remaining screens and sealed the rest of the windows.
  Additional work orders such as blinds and trim were also completed. There are no outstanding work orders from this unit.

  We do have photos of the repairs, but are unable to get them attached.

• Initial Complaint

  05/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Contacted hmp about leasing Property they have posted. 30 minutes before the showing in contacted by the person showing the property. Kyle ******* We confirm meet time and about 10 minutes pass. I'm already at the property and he texts me again about an apparent eviction on my record. I asked for proof of this since I don't have an eviction. He used stark **** to type in Mark ****** and found another person living at an address that isn't mine (**** ******** **) was being evicted. 1st this isn't me. I'm Mark ****** *** Court files need to be accurate with that. 2nd he is using an unreliable source with nothing to prove its actually me. No date of birth or picture evidence. He canceled the showing and refused to pick up his phone. Only text he that he was sorry for his mistake. In order to apply for the property I have to pay for an application and background check. Why would I even attempt if I had an eviction. Horrible staff and very unprofessional.

  Business response

  05/15/2023

  
  The prospect was scheduled to view the property on May 2nd, however after conducting an audit on the ***** ****** **** ****** *** ************, the prospect's name appeared in the results associated with an eviction. I contacted the prospect to inform him of the cancellation of the showing. At that time, the prospect responded that he did not have an eviction and asked for proof so I text him that I emailed him and sent him the link that showed the eviction related to the name that signed up through our showing application. The prospect did not use his full name and explained that the name I saw was someone else so I apologized for the inconvenience and offered to send a reschedule link in which he declined to reschedule. I was at another showing when the prospect called so I was not able to answer his call. I received a text the next day after the complaint was filed from the prospect asking more questions about HPM's background check process. 
  
  We represent our owners and have to do our due diligence to make sure the prospects can meet the Qualification Guidelines for the approval process. Please see attached text message receipts.
  
  
  
  

  Business response

  05/16/2023

  There were no attachments to be sent. 

  Thank you

  Customer response

  05/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  While searching the SAME site your company uses. ****** ****) You can see that after spending very little time you can piece together all the information. The eviction is for a Mark ******* ******* Who was born in the 70's. Instead of showing negligence and incompetence by using a third party site while ALSO charging clients for a background check, you should just stick to the professionals and use the background check with all the correct information. While saying you're at another showing the same time you were supposed to be at the one for us shows that you were just looking for an out to clear your schedule. My contact with you that was ALSO ignored was to see if you rent from your company while having a foreclosure on your stark **** page. 
  Regards,
  
  Mark ****** **

• Initial Complaint

  11/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I live under another unit unit Q initially I thought the people on the lease were the source of the problems but they're not they're subleasing to another young lady who is in the unit doing something extremely unsanitary that's fumigating the apartment the smell is so foul I cannot breathe I also have reason to believe that this individual is leaving waste and unsanitary items in front of my unit after I leave please help me to resolve the matter if you can

  Business response

  12/05/2022

  Complaint ID: ********
  
  HPM has spoken to all parties involved in this dispute. 

  
  Ms* ***** is under eviction for non-payment of rent.

  
  This is a dispute between two residents at the same building.  Each tenant is complaining about the other, to the point that police have been called.  The police have investigated the claims and have taken no action against either party.
  As the property management company, all we can do is call the police when two residents are having issue with each other.

  
  

• Initial Complaint

  08/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My initial security deposit was 610.00. They sent me the disposition letter which stated I would get a security deposit of 510.00 back which is 100 short. They are also trying to charge me for an electrical socket that was out of the wall when I moved in and became worse after 5 years of water damage and mainly never fixing anything. They will not answer the phone or return my calls.

  Business response

  09/02/2022

  Good afternoon,

  
  

  In response to the complaint filed #********.

  
  

  The complaint states HPM shorted the security deposit by $100.00.  HPM took over management of the property in December, 2021.  HPM received an updated lease from the previous management company stating the tenant paid a deposit of $510., which the tenant signed.  We had no knowledge of another older lease stating the deposit paid was $610.00, until the complaint was filed.  We are happy to refund the $100.00 to the tenant.

  
  

  If you have questions or concerns, please do not hesitate to contact me.

  
  

  Thank you,

  ****** *****

  HPM Property Management

  Customer response

  09/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** *********

• Initial Complaint

  02/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I have contacted HPM property Management several times about a health hazard and and stuff that needs fixed around my unit and nothing is being done I keep getting the same response I think something should be done I think they should be penalized for making me live in mold infested house and my ceiling is leaking my roof is leaking and I just feel unsafe in my home and if this goes to court I would much rather it go to court if that would be an option I need this handled immediately my number is ******* **** if you guys want to contact me regarding any questions about my complaint

  Business response

  03/03/2022

  On 1/9/22 a work order was received for a possible roof leak.  The Owner has hired a roofing contractor for the repair.  The interior issues on the walls have been repaired.  We are actively working with the tenant on the repairs and the tenant has the property management company owner’s personal cell phone now for contact. 

• Initial Complaint

  01/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Rental was unfit. When we arrived 11/15/21 we raised numerous concerns with the agent *****a. We were told we could change our mind but would lose our deposit. Concerns raised were the unfinished condition of the apartment, broken front door, unfinished attic and concerns with windows. We were told all issues would be fixed so we proceeded to move. We only spent one night there and my child ended up getting ill. The water in the tub came out rusted, we discovered mold throughout the house, and the unfinished attic lead to insulation being pushed through the air which is extremely unsafe. All we want is our money back, but we are being told they will not release funds to us unless we sign a hold harmless agreement which we will not. I have reached out to the owner of the property management and their legal representation. No one seems to take this matter seriously. If a resolution cannot be made, this will need to be escalated.

  Business response

  01/11/2022

  To Whom it may concern:

  Please see the attached text messages and note from the leasing agent for the property at **** **** *** ******.  The property had a home inspection just before the **********’s moved in.  None of the issues alleged were noted at all.  The property owner immediately sent in a Mold Inspector to inspect for the Black Mold the tenant alleged.  None was found.  The City of Canton just inspected the property as well in November and found none of the issues alleged.  The tenant was told they would be allowed to sign a release cancelling the lease, holding each party harmless, and the tenants refuse to sign saying they want the ability to hold the owner and property management company liable for any future medical costs incurred, moving fees, etc.

  The tenant had the ability to legally escrow rent or call the City Building Department to come investigate the condition of the property but did not.  Literally one day after receiving keys, they now say they have health conditions caused by the condition of the property they never moved into.  The property looks exactly like it did when they were given keys after they walked through the property and were given every opportunity to not sign the lease and pay their security deposit and rent.

  The security deposit and rent refund is still ready and waiting.  The tenant refused to sign to terminate the lease.  However, we are willing to refund the rent and security deposit although we are not legally obligated to since it took a month to re-rent the unit.  By accepting the rent refund and security deposit, the parties would agree that their relationship is terminated.  If that is acceptable to the tenants, we need to know where to send the refunds.

  Below is an explanation and timeline from the leasing agent.

  Per the text messages attached you can see the timeline in which I spoke to the now former tenants of **** ***** **** *** ******* **********.  

   They were coming from California and were a referral from another Real Estate Agent.  There were other homes they had asked about that ended up being rented before they were planning their trip here on or about the 15th of November.  They were sent the ManageWithHPM.com website to monitor for anything that may get listed and they would inquire about them.  Every house they picked rented very quickly.  I told them this one was coming up soon and I would provide them with pictures once they were available but I knew it was under renovation at the time of the text.  

   They were sent pictures on the 25th of October.  They also decided they wanted it that same day.

  I sent them the lease to sign in order for them to be able to pay the deposit online.  They signed, I countersigned the 27th.  They were given instructions on how to transfer utilities and sent me the account numbers via text as well.

   I met them at the property on November 15th when they did the walk through which was the first time they saw it, they seemed a little unsure so i stated out loud that they could choose to not take the property and although the husband seemed irritated, the wife spoke to him privately for a few moments and came back and said they were going to take it.  They paid rent and I gave them the keys.  

  That same day as you can see again from the texts the wife sent me a picture of some shelving she stated was broken along with a few other photos of items they found they wanted to be repaired and I told her I would have ****** contact her to fix what items were noted as needing attention.  Those items are stated on the move in report with the exception of what she sent me afterward.  

   Dustin is the previous owners contractor who handles all rehabs and is not directly affiliated with HPM and was not hired by HPM to do the work to have the property rent ready.  

   On Tuesday, November 16th she called me and left me a message stating she had some more concerns and to call her.  I did so later in the day and she said they were not staying in the property because of the attic being unfinished and the cold air from the attic was getting into the house causing a draft (She mentioned this at the walk through as well and I did not feel any air coming through the door).  And she stated the water was "contaminated" because it was rusty.  I ran all faucets while doing the walk through and didn't see any rusty water - this house was only vacant for roughly 4-6 weeks for renovation.  

   She stated they would not be taking the home and they wanted their money back.  I told her I would need to speak to the property owner and my broker.  I did reach out to all parties mentioned and I reached out to the previous owner as well.  At this point, I had spoken to everyone except the current property owner, getting approval for their release.

   On November 17th, she sent me a text stating she turned off all utilities but had not yet turned in keys.  So with having possession still I told her she could not do that especially in the winter and she would be responsible for anything that happened.  She called yelling about the house again and that she would call an attorney.

   At that point, I did not say anything further.

   After talking with everyone, I did text her to let her know her money would be available at the front desk at the office and she could pick it up and sign the Hold Harmless document to get it.  She stated she would be in to complete the transaction, per the text attached.

   

  HPM Property Management

   

   

  
  

  
  

  Customer response

  01/12/2022

  The refund can be mailed to 1539 27th st NW Canton oh 44709. [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ******* **********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩