ComplaintsforCece's E - Bike Garage
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Complaint Details
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Initial Complaint
05/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
ATEEMTED TO PURCHASE AN EBIKE FROM VENDOR, ON DEC 18,2023. AFTER ALOT OF BACK AND FORTH THROUGH EMAIL,******* FROM ****'S EBIKE SAID BIKE IS ON BACK ORDER AND DIDN;T KNOW WHEN OR IF THEY WILL COME IN BECAUSE SUPPLY DEMANDS.I REQUESTED THROUGH EMAIL ON THE ***** OF DEC 2023 TO CANCEL ORDER, ***** HE SAID HE WOULD DO. fAST FORWARD TO TODAY. I NEVER RECIEVED A BIKE, A RECEIPT OR AN SHIPPING INVOICE.Business response
05/20/2024
Item was delivered to the customer directly from the manufacture.Customer response
05/20/2024
Complaint: 21654145
I am rejecting this response because: Final delivery went to an address in the state of PA. I live in ********, Hi. I never recieved the ebike
Sincerely,
*****************Business response
05/20/2024
It is stating that it was at the distribution center and on its way to the final address we do not control our manufactures or the shipping companys we have fulfilled our obligation and consider this matter closed.Customer response
05/20/2024
Complaint: 21654145
I am rejecting this response because: Final delivery was sent to wrong address in the state of **. Shipping invoice had no name or the correct shipping address. My address is the State of ******. I've been trying to resolve this since 28Dec23
Sincerely,
*****************Business response
05/27/2024
As we have stated before all sales are final and we consider this matter closed. Thank you.
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Contact Information
1978 Havemann Rd
Celina, OH 45822-9300
Business hours
Today,1:00 PM - 11:00 PM
| MMonday | 9:00 AM - 7:00 PM |
|---|---|
| TTuesday | 9:00 AM - 7:00 PM |
| WWednesday | 9:00 AM - 7:00 PM |
| ThThursday | 9:00 AM - 7:00 PM |
| FFriday | 9:00 AM - 11:00 AM |
| SaSaturday | 1:00 PM - 11:00 PM |
| SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.