ComplaintsforB & B House of Carpet, Inc.
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had B & B put carpet in my lake house on 6/12/23. They had to take the closet doors off to put the carpet in the closet. When they were finished they put all the closet doors back on but one. The plastic hanger that held the door broke and they got another one and it also broke so they laid the closet door against the wall. I have tried to get them to come back out and rehang this door with no luck. They told me they would be there Friday, July 14th but they never showed up. I told them that I had fulfilled my part by paying them and they should fulfill their part by puting my closet door back on.Business response
07/28/2023
Received this complaint in our today's mail on July 24, 2023. This home is a summer home for this customer and customer is not always available for us to take care of this. However, the doors were repaired on July 21st.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.