ComplaintsforAll Hours Emergency Plumbing, LLC
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Complaint Details
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Initial Complaint
02/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am 81 years old. The sewer backed up in my house. I couldn't fix it, so I called them. I asked what they charge an hour. She said a $50 trip charge. They came yesterday. My bill is for $790 but they were only here for 45 minutes. I gave them my credit card. If I had known it would be $790 I would not have agreed to have them clean out a swewer. They came at 5pm and were done by 6pm. I thought for sure he said $78.90. I called in and spoke to a receptionist. who said she was sorry for the missunerstanding, but that is what they charge.Business response
02/17/2022
We apologize about any confusion. We felt like we were clear about the price. A verbal estimate was given before the work was performed. A written estimate was also given and the homeowner signed before the work was started. Once the work was completed, the invoice was signed again, as well as a signature on the credit card signature.
We give a flat rate estimate before we start. If the job takes 30 minutes or 6 hours, the estimate is the same. In this particular case, the sewer was able to be cleared in 30-45 minutes with a high velocity sewer Jetter and an experienced drain technician of 25 years.
Unfortunately, we cannot discount the bill at this time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.