ComplaintsforDayton Inflatables
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Complaint Details
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Initial Complaint
09/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We had reserved by placing a deposit down with company for a bounce house for an event. the deposit was 50 dollars- we did not know this was non refundable and did not sign a contract. My husband found a company that was closer and we had reached out to company several times to speak to someone on phone about return of deposit-- ( this bounce house was not taken off website and reserved for the day and time- they were not out any advertisement or money). After a review was left on google- it was told that we would receive a refund last week and Its be over a week and half with no work from company an not a single person to call me back or email after several attempts. So they placed a response to google review to save face but did not follow through on refund. I understand that it's a small amount of money however its about being professional and honest and not manipulating social media.Business response
09/27/2023
our policy regarding deposits is all over our ordering process... deposits are non-refundableif there is a cancellation for any reason the deposit is held as a credit till their next event for up to a yearWe refunded last Friday. We received no calls, texts or emails that we didn't refund the deposit. Once the over site was brought to our attention we refunded it.the complaint has no merit
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.