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Complaint Details
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Initial Complaint
09/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
cleanup my yard, there are paint chip all over the yard, I have called also a rep came out, but nothing has been done, I just want my yard cleaned up, I HAVE PAID FOR THIS, IT IS IN THE CONTRACT
Business response
09/16/2024
We do apologize for the oversight. Cleanup kept getting delegated downstream until it reached somebody who obviously didn't share our urgency. We have a technician on his way over to take care of things. That's not the way we want to do business.Customer response
09/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.RECEIVED VIA PHONE BY BBB STAFF MEMBER:
Consumer called & said everything has been taken care of.
Initial Complaint
02/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After I started to put my kitchen back together after they left I realized the company used poor quality materials and provided poor quality workmanship. I took pictures of the work and when I contacted them to try and rectify the issue the sales person ***** ******* called me a liar and threatened that he was going to believe his painters over me. The entire kitchen would have to be repainted so I need a refund so that I can contract with another company.Business response
02/28/2023
*** ***** contracted with us to paint his kitchen, the cabinets and a bathroom. He was consulted on the materials and advised our salesman that he preferred to save the money associated with our recommended products and selected the materials as provided on the contract, against the advice of our salesman. I have attached copies of the contract and of the materials invoices for his project.
His cabinets are very old, and had been previously painted with a latex product that was failing. We sanded, spot primed and painted as contracted. Our contract specifically states that we would do our best with the underlying surfaces, but that the wear of age would not be completely eliminated.
We do promise to return to do valid touch-ups, which we will be glad to do. There is nothing in the pictures provided that can't be easily remedied in an hour or two. What can not be remedied is the materials used on his cabinets, which he selected to save money.
Regardless, we painted the bathroom, the kitchen walls, the cabinets as contracted. We stand ready to do touch-ups, so we don't feel that any sort of refund is warranted.
We do not intend to get into a he-said, she-said argument. Our salesman is a 12 year veteran, and would never recommend the materials *** ***** selected as anything but a low budget solution.
Customer response
02/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******* *****
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.