ComplaintsforElevation Management, LLC
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Complaint Details
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Initial Complaint
06/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a ticket for my daughter to attend the Wonderworks Music Festival to be held in Pittsburgh, PA on May 25-26, 2024 in the amount of 109.36 (ticket 85.00 + service fee 24.36) from See Tickets. On April 14, 2024, I learned that the event was canceled. Apparently the cancelation announcement was only on social media and I did not receive an email about this. The social media post explained that you could request a refund by April 12, 2024 or your ticket would be valid for the next Wonderworks event. To my knowledge, there are no Wonderworks events planned in Pittsburgh. Since I received my tickets via email, I believe that the courtesy of an email explaining the cancelation and refund process would be proper business etiquette. As soon as I learned of the cancelation, I contacted See Tickets, who informed me that I missed the deadline to request a refund. I did some research and found that Elevation Management was the event organizer, so I reached out to them via email. I received a response on April 29, 2024 that "You will absolutely get a refund." I have not received a refund nor any further communication, so I followed up with a letter via US Postal Service to Elevation Management on May 31, 2024. I still have not received a reply. I also note that I reached out direclty to Wonderworks via social media and email and did not receive any response. I am attaching all documents related to this issue. Thank you for any assistance you can provide.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.