ComplaintsforAspen Dental Owned and Operated By Ohio Dental Associates-Judge Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
6-13-22, 6-23-22, 7-29-22, 11-21-23 Payments I paid account in full by 6-23-22 & another payment on 7-9-22.
I was told I needed surgery on my mouth before getting my permanent dentures. Had to wait until I retired, and when checking into getting the surgery done they no longer had a dentist (the temporary dentists were not covered by my dental insurance).
When they finally got a regular dentist; he said I did not need to have the surgery that the original dentist said was required. When I went into the office to pick up my permanent dentures on 11-21-23, they would not give them to me until I paid more money. They said I owed another $200, but I reminded them that they were paid in full before I got my temporary dentures.
So I contacted my new insurance co & Insurance paid $355.55 instead of the $150 plus the $50 I paid. Office manager wrote on the receipt that account was paid in full (for the 2nd time!).
Then I just received another bill from Corporate office wanting even more money. I understand they have had price increases, but I should not be penalized because of that. How many more times are they going to want me to pay account in full?
I would like my $50 extra I paid on 11-21-23, and want NO more bills from Aspen Dental.
*** * ****** ** *** ** ************ ** ********** ###-###-####
Business response
03/20/2024
Hello, I am so sorry for your negative experience. I am having trouble locating your Aspen Dental account with the phone number and name you provided. Do you have your account number? If not, please provide your date of birth, and a phone number or email address that is associated with your Aspen Dental account so I can better assist you. Thank you so much!Customer response
04/04/2024
4.4.24 Per phone call / conversation with Ms. ****** ****, the following information was provided as per the request of Aspen Dental, to assist in locating her account:
Name on account: ****** ****
Aspen Dental Account number: ********
Aspen Dental location : Zanesville OH
Phone number: Home = ###-###-#### --- Cell = ###-###-####
Date of birth: **********
Email: **********************
Customer response
04/12/2024
4.12.24 Consumer called BBB, she has not yet heard from business but wants them to call her so they are able to discuss and reach a mutually acceptable resolution.Business response
05/15/2024
Balance on account was resolved. The patient has been spoken to and gift card was sent by the regional manager.Customer response
05/21/2024
I have tried once again to use the Vanilla Gift card that ******* has sent by email. Once again it gives me the same message Your payment didn't go through. Please check the payment info you entered or select a different payment method. I was very careful to put the card info in when trying to use it, but it always states your payment didn't go through. I don't know h
Regards,
****** ****Business response
05/22/2024
If you have any further questions, please contact ******* directly.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.