ComplaintsforH&D Volume 2 Trash & Disposal
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Business has been paid for service of Trash pickup and they will not respond to repeated calls. I have been blocked from phone calls and social media. Have attempted sever times to contact them and are unable. They have been paid for services and are refusing to execute such serviceInitial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
11/30/22 I received a chat message on Facebook from this company asking me to cut back my trash bags to 5 or under per week The limit per the business is 10. They confirmed that 10 is the limit but say its only on certain days. Their list of rules say otherwise. They could not state which days that 10 bags were allowed. I had previously addressed them about not showing up on the scheduled days to pick up trash and my rate not being pro-rated. They often don't show up and they will charge your account anyway. They refused to fix this. I told them i no longer want their services and want a refund. They refuse to refund my payment for end of November to end of December. Horrible company with horrible social skills. Wouldn't recommend to anyone. When you try to fix the problem they use terrible curse words and harass via social media.Business response
12/13/2022
The business stated that they asked you to assist them in lightening your garbage in both weight and amount. The limit of 10 bags is only for holidays. Business stated they would refund a portion of the prepaid amount. They have provided service, so the refund will be for $13, which is half the amount.
Customer response
12/14/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]Complaint: ********I am rejecting this response because: This is not true. The limit is 10 on every day. I have never been over 10. I paid a month ahead of time and I canceled my service s I need a full refund. They didn't touch my garbage from Nov 30th and on.Regards,******** *****Initial Complaint
12/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Didn’t pick my trash up the whole month of November while being paid to do so. I tried to communicate with them but they blocked me, so now we will go this route.Business response
12/13/2022
Per the business, the last payment from the consumer was from October. No payment was provided for the month of November. The business does not service the area that the consumer lives in any longer.Customer response
12/14/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: ********
I am rejecting this response because:
I have receipt for month plus photos of conversation with dates
Regards,
****** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Chillicothe, OH 45601-9476
Business hours
Today,9:00 AM - 5:00 PM
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.