Additional Information for Petland, Inc. & Corporately Owned Petland Stores in the US

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Petland, Inc. & Corporately Owned Petland Stores in the US has 24 locations, listed below.

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  Petland, Inc. & Corporately Owned Petland Stores in the US

  250 Riverside St Chillicothe, OH 45601-2611

  
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  Petland Austin Landing

  10761 Innovation Dr Ste 119 Miamisburg, OH 45342

  
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  Petland Smithville

  2702 S Smithville Rd Dayton, OH 45420

  
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  Petland - Gallipolis

  2145 Eastern Ave Gallipolis, OH 45631

  
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  Petland, Inc. & Corporately Owned Petland Stores in the US

  2744 London Groveport Rd Grove City, OH 43123-7931

  

Location of This Business

250 Riverside St, Chillicothe, OH 45601-2611

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BBB File Opened:

11/14/1977

Years in Business:

57

Business Started:

10/21/1967

Business Incorporated:

10/17/1967

Accredited Since:

9/12/2022

Type of Entity:

Corporation

Number of Employees:

496

Alternate Business Name

• Petland USA
• Petland
• Petland, Inc.

Hours of Operation

Primary

M:

10:00 AM - 9:00 PM

T:

10:00 AM - 9:00 PM

W:

10:00 AM - 9:00 PM

Th:

10:00 AM - 9:00 PM

F:

10:00 AM - 9:00 PM

Sa:

10:00 AM - 9:00 PM

Su:

11:00 AM - 6:00 PM

Business Management

• Ms. Kari Mercer, Customer Solutions Managers
• Mr. Trevor Kendall, Director of Business Operations
• Mr. Joseph Watson, CEO
• Ms. Elizabeth Kunzelman, Director of Public Affairs
• Mr. Ed R Kunzelman, Founder & Chairman

Contact Information

Principal

• Mr. Trevor Kendall, Director of Business Operations
• Mr. Ed R Kunzelman, Founder & Chairman

Customer Contact

• Ms. Kari Mercer, Customer Solutions Managers

Additional Contact Information

Email Addresses

• Email this Business
  Primary

Website Addresses

• Website 1
• Website 2

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Additional Business Information

Additional Info

The scope of this report concerns Petland, Inc. corporate hq in Chillicothe, OH, and corporately owned stores in the United States. Separate BBB profiles are managed by several separate BBBs on separate legal entities that independently own and operate separate Petland franchise stores, which may be found by searching https://www.bbb.org/

Serving Area

Petland, Inc. Chillicothe, Ohio and Corporately Owned Petland Stores in the US including 26 stores in IN, KY, NY, OH, WV

• Ashland, KY
• Athens, OH
• Beavercreek, OH
• Carmel, IN
• Chillicothe, OH
• Cicero, NY
• Cincinnati, OH
• Columbus, OH
• Dayton, OH
• Fairfield, OH
• Florence, KY
• Gallipolis, OH
• Grove City, OH
• Heath, OH
• Hilliard, OH
• Lancaster, OH
• Merrillville, IN
• Miamisburg, OH
• Pickerington, OH
• Richmond, IN
• South Charleston, WV
• South Point, OH
• Strongsville, OH

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Products and Services

Pets, pet supplies, pet food, pet accessories, pet treats.

Payment Methods

• Cash
• Check
• Credit Card

Refund and Exchange Policy

• Petland understands customer returns are a part of doing business, and that returns also help us remain focused on our mission of matching the right pet with the right customer.  The following return procedures address how pet and merchandise returns are to be handled.
  
  General Guidelines
  
  All returns should be accompanied by the original packaging, receipt(s), and other applicable documentation (e.g., puppy, kitten, or bird warranties).
  
  Store staff should use proper discretion when considering the return of any used or opened merchandise, including determining whether the store can confidently resell the merchandise without compromising the health of store pets or employees. 
  
  Puppy Returns (48-Hour)
  
  Petland offers a 48-hour puppy return policy.  While we understand some customers may decide they made a mistake in adopting a Petland puppy for various reasons (demeanor, allergies, concerns from family members, etc.), Petland is subject to considerable financial loss as the puppy ages and becomes more difficult to rehome.  Petland limits the return of a puppy to 48-hours (barring any extraordinary circumstances).  If a customer decides to return a puppy within 48 hours, they may, at the discretion of the store General Manager where the puppy was purchased, return the puppy for a refund of the purchase price less a $750.00 cash administration fee.
  
  When returning a puppy, customers must return all associated documentation (including original receipts, warranty, and veterinarian documents.  Veterinarian documentation that outlines the puppy’s most current exams, treatments, medications, and vaccinations helps ensure the puppy doesn’t experience issues relating to subsequent exams and/or treatments.
  
  Small Animal & Bird Returns
  
  Petland provides a 7-day warranty, with the purchase of food and applicable vitamins for small animals.  If a homecoming kit is purchased during the original transaction, the warranty extends to 6 months from the date of purchase.  The warranty provides for a replacement pet in the unlikely circumstance the pet passes away. 
  
  Fish Returns
  
  Petland provides a 7-day fish replacement warranty for deceased fish.  Customers should provide a water sample prior to taking home a replacement fish. 
  
  General Merchandise
  
  Petland provides a 30-day return policy for general merchandise that is either defective or not meeting the customer’s needs or expectations. 
  
  Food and Treat
  
  Pet foods and treats may be returned in exchange for another brand of pet food or treats so long as at least half of the bag/container contents remain at the time of exchange.

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Business Categories

Pet Store, Pet Supplies, Wholesale Pet Supplies