ComplaintsforA Stroke Of Art
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Complaint Details
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Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A friend and I had booked a class with this business. Upon testing positive for COVID, 2 days prior to the class, I called to inform the business of the positive COVID test with symptoms. I asked about the possibility of a refund for the class since we would be unable to attend. The woman stated she would get back with me. I later received an email stating that they could do a credit, however, the friend who I had booked the class with was in from out of town, and this is not the type of thing I am usually into (crafting, painting, etc). This initial phone call and email occurred in July. I have replied to the email as well as called and left multiple messages with no return calls. I finally got through to someone today, September 26, and she told me that their policy is no refunds, period. I asked if she would have rather we come in with COVID and being symptomatic. Her response was "It's just a virus". She then went on to tell me that they have had to cancel many of their classes due to staff having COVID. At this point, I feel as though we did the responsible thing by not entering the facility with symptoms, putting her staff and other guests at risk. She is still refusing any sort of refund, but continues to say that I can use the credit. I refuse to use a credit at a business that does not care if individuals come to their place with a symptomatic, highly spreadable virus.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.