Business ProfileforBest Nest.Com

I purchased an ******* heated bird bath with metal stand as a Christmas gift from Best Nest Inc.The price I paid was $125.99 +$7.56(tax). Best Nest offered free shipping for my order! The bird bath arrived defective. The bath could not be assembled properly. I notified Best Nest customer service and they emailed me a how to video. Nothing worked! I decided to return the bird bath to Best Nest and notified customer service of my plan to do so, asking for a full refund. I was told that I would have to pay the return shipping charges plus Best Net was going to deduct the “free” shipping charges from my refund. I contacted customer service again telling them that this would not be a fair resolution to my problem. The customer service representative said”sorry but that’s their policy “and hung up on me. Best Nest deducted $16.75(free shipping) from my refund. In addition I had to pay *** $19.36 to return the defective bird bath. I feel that the proper course of action would have been for Best Nest to issue a full refund and pay my cost to return the bird bath. Instead they deducted my “free” shipping cost and I had to pay for the return.I think this is terrible business! Best Nest still owes me $36.11. Their customer service is the worst I ever encountered! **** 

Unfortunately some customers can have difficulties with assembly of the ******** Troubleshooting and replacement parts were offered without the need for a return. After the customer was warned twice that screaming profanity at the agent was not going to be acceptable, nor change the resolution, the customer was advised the call would be terminated. When the behavior continued, the call was disconnected. Upon receipt of the returned item, our returns department found that the item was able to be assembled using the troubleshooting tactics that we had sent. Our return policy is clearly displayed on the website.