ComplaintsforBest Nest.Com

• Initial Complaint

  10/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a chiminea , received a Chinese knockoff that is unsafe to burn in, could melt and start fires . We paid return shipping then got charged initial shipping

  Business response

  11/11/2024

  A credit was issued to the customer, as this item was not up to their standards. Additional contact was attempted to assist with compensation for the outbound shipping credit as well.

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 08/11/23 I ordered a birthday gift of an Arbor from BestNest.com. The total charge was $162.99. It was received by my daughter on 8/14/23. She sent her son out to assemble it, he not knowing what it was supposed to be and sent me a picture of a Trellis asking if that was what I ordered. It was not. BestNest shipped the wrong item. I reached out to them via their website on 8/16/23. Today (08/17/23) I received the following email from them: Good morning. We have been working with several departments regarding your incorrect shipment. We are out of stock of the Sierra Composite Wood Arbor and therefore are unable to fulfill that for you at this time. We do not have an estimate of when or if that item will be back in stock. Unfortunately, we cannot accept a return of the trellis that was received due to it having been assembled. We will of course, credit you back with the difference in price between the arbor and the trellis and provide a discount for the trellis as well. BestNest Inc. US Call Center: ###-###-#### Toll Free: ###-###-#### I find this unacceptable as it was their error. I called and spoke to a manager, offered to ship it back if they sent a shipping label and expressed that their solution was unacceptable to me and I wanted a full refund. He said that was not possible. I opened a dispute with my credit card company and am now filing a complaint with you. All of my documents are emails and cannot be saved in the formats listed below.

  Business response

  08/17/2023

  We are sorry that an incorrect item had been sent.  In situations where there is an error on our end, we are more than happy to retrieve the product and either issue a full credit or provide a replacement of the correct item.  Since the item has been fully assembled, and can no longer be shipped, it is not able to be sent back to us.  A credit has been provided for the difference in the cost of the products.

  Business response

  08/17/2023

  We are sorry that an incorrect item had been sent.  In situations where there is an error on our end, we are more than happy to retrieve the product and either issue a full credit or provide a replacement of the correct item.  Since the item has been fully assembled, and can no longer be shipped, it is not able to be sent back to us.  A credit has been provided for the difference in the cost of the products.

  Customer response

  08/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** *******
  

  Customer response

  08/18/2023

  BestNest refuses to refund me the entire amount I paid for the *****. Instead, because the Trellis THEY sent by mistake was assembled, they refuse to take the Trellis back even though I have offered to disassemble and repackage it. They have offered to credit the difference between the Trellis (at a discounted price) and the ***** that I actually ordered. I DON'T WANT THE TRELLIS THAT THEY SENT BY MISTAKE! If I had wanted a trellis, I would have ordered a trellis. BestNest is trying to force me to accept their mistake. I just want all of the money I was charged for the ***** refunded to me and am willing to disassemble  and repackage the Trellis to get it. A refund of the $162.99 that I paid for the ***** is the only acceptable solution to this for me.

  Business response

  08/22/2023

  A partial credit has been issued for the order, without the need for a return.  To qualify for a full credit, the item would need to be returned in the original condition and packaging.

  Customer response

  08/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I would need to know exactly what the business means by 'the item would need to be returned in the original condition and packaging'. Since it was assembled when my daughter got it, I suspect in disassembling it and returning it, the company would claim it was not returned in the 'original condition', and therefore would not honor the return. 
  
  Regards,
  
  ***** *******
  

  Business response

  08/23/2023

  If the item were to show signs of use/assembly, and could no longer be sold as new to a customer, it would not qualify for additional credit.  A credit has already been issued to reflect the cost of the item received.

  Customer response

  08/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** *******

  Again, this was the fault of the business, they sent the wrong item. I will disassemble the trellis and send it back but I will not call this resolved until I get a full refund. I will need to get a shipping label from them, I will not pay to ship back the item, again, since it was BestNest's mistake. The company should just give me a full refund and write off the loss, but I am willing to go through with reassembling it and shipping it back at their expense.

  Business response

  08/24/2023

  We apologize that an incorrect item was sent.  Unfortunately with the item having been fully assembled, it is no longer in the original condition, and would not qualify for a credit.  Since the item was used, a credit has been issued to compensate for the difference in cost.

  Business response

  08/24/2023

  We apologize that an incorrect item was sent.  Unfortunately with the item having been fully assembled, it is no longer in the original condition, and would not qualify for a credit.  Since the item was used, a credit has been issued to compensate for the difference in cost.

  Customer response

  08/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  Julie S******

  The item was not 'used' it was just assembled. Yesterday I sent a response stating what would satisfy me and allow me to say this was resolved. This response is no different from their previous responses. To reiterate what I said yesterday:  I do not trust the company to accept a disassembled item returned and issue the remainder of the refund. They have not provided me with a return label for the trellis. I would like a full refund for the Arbor. If I see a full refund on my credit card, and if I get a return label, I will disassemble the trellis and send it back, but I won't send it back until these to requirements are met.  

  Customer response

  08/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** *******

  The item was not 'used' it was just assembled. Yesterday I sent a response stating what would satisfy me and allow me to say this was resolved. This response is no different from their previous responses. To reiterate what I said yesterday:  I do not trust the company to accept a disassembled item returned and issue the remainder of the refund. They have not provided me with a return label for the trellis. I would like a full refund for the *****. If I see a full refund on my credit card, and if I get a return label, I will disassemble the trellis and send it back, but I won't send it back until these to requirements are met.  

• Initial Complaint

  02/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction 9/22/22 I received a $200 gift card from my husband for Best Nest. I actually spent more than the $200. The receipt is attached. The problem is the Bird Bath part # ************** for $74.99 plus tax. The bowl itself broke apart within a month of putting it up. Attempts to get resolution or even an acknowledgement from this company through their website have been ignored. I cannot even get an answer let alone resolution. I am requesting a full refund for the product. Doing a search on this company shows multiple complaints about this company. Poor quality of product, no backup of their products and poor if any responses.

  Business response

  02/02/2023

  We are sorry to hear that the item broke while in use.  Unfortunately BestNest does not have any record of prior contact regarding the order, and are unable to locate communication via phone or either email address.  Warranty assistance can be obtained by contacting customer service at 1-800-626-1114.  At this time the bath would not qualify for a return or refund.

  Customer response

  02/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I used their online "Contact Form" to register the complaint. To state they have no record of it is a completely false statement. If you refer to my Business Review you will also see they falsely stated they had no record of my purchase. This falls in line with the other online reviews you will see about this company. To then state "bath would not qualify for a return or refund" is admitting they do not stand by their products and it's "buyer beware". Something needs to be done about this dishonest fraudulent company.
  
  Regards,
  
  ***** ******
  

  Customer response

  02/07/2023

  My fault for not making a screen shot of the on-line form. They did not send a confirmation and did not even reply. I didn't realize I was dealing with this type of company. I did previously send the full receipt backing up the purchase. I've attached gain as well as a picture of the defective product.

  Business response

  02/08/2023

  We apologize that we had not been originally able to locate the order.  Due to it having been placed under an alternate name, and using a different email address, we had been unable to associate it with the order that had been listed.  We are showing the original item was delivered 09/26, the original concern listed on 02/01/2023, and the failure had occurred within a month.  BestNest has been receiving daily communication with customers during the period of 09/26 to 02/01.  Any warranty on the product would be through the manufacturer directly.  At this time, we are past the refund period.

  Customer response

  02/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Stating the purchase was made under another name makes no sense whatsoever. The receipt is in my name.

   

  Secondly stating the complaint was just made on February 1 is a false statement. I filed the complaint through their site immediately after it happened well within the 30 days. This denial on their part falls right in lime with their original claim that they showed no record of the purchase until I provided the receipt for the original gift certificate for $200 and the receipt for the purchase that exceeded the $200. A fraudulent company through and through evidenced by the multiple complaints filed against them and the on-line reviews with the exact same problems encountered.
  
  Regards,
  
  ***** ******
  

  Business response

  02/24/2023

  Any item warranties would be held by the manufacturer directly.  We would recommend contacting them to receive a resolution.

  Customer response

  02/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  This business keeps alternating their responses. First they say they don't have  a record of the purchase (twice - both on the review as well as the complaint). Then after acknowledging the purchase they state they don't have  a record of the product defect complaint. Then they state the complaint wasn't made in 30 days. Now they state they don't have any responsibility for their products whatsoever and I have to chase after the manufacturer. This is consistent with all the complaints you read about Best Nest and they continue to get away with it and continue to provide fraudulent services with no responsibility on them. I should not have to be trying to get a run around with this. If you buy a product from any reputable vendor you return the product to them.
  
  Regards,
  
  ***** ******
  

  Business response

  03/13/2023

  Any warranty would be handled by the manufacturer directly.

  Customer response

  03/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  The complaint was filed immediately. They would be responsible for damaged/defective product within 30 days of the purchase. They keep shifting their responses. First they didn't acknowledge the purchase. Then they didn't acknowledge the complaint about the defective product. Now they are deflecting the responsibility to the manufacturer - who they purchase and distribute. Poor product with poor customers service. No responsibility on their part. No ownership of any issues encountered by their customers. A fraudulent company that should not be allowed to conduct business.
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  08/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a Large Bird Feeder from this company and I did not wish to keep it. It was shipped back and I requested a refund. Bestnest claims that when they received it, the box was damaged and they could not accept it. So I tried to file a claim with UPS who also denied a claim. They said it was packaged wrong. It was packaged the exact same way that it came to me. I feel that this business is unreasonable in my request. I paid close to $300.00 for item plus shipping it back and have nothing in return.

  Business response

  08/04/2022

  On 07/05 BestNest provided return information for the bird feeder that had been purchased.  Included with the return merchandise authorization were details of "We would recommend using a method with tracking and insurance, as we are unable to credit for lost or damaged items. ".  Unfortunately upon receipt of the return, there had been physical damage to the packaging and to the item.  Digital images of the item and packaging were provided to **** ********.  A claim was filed with UPS by **** ********.  UPS picked up the item and packaging as part of their claim process, and BestNest is no longer in possession of the feeder.  BestNest would not be able to issue a credit for an item that we no longer have, and would recommend escalating the issue with the carrier.

• Initial Complaint

  06/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of Purchase: 5/22/2022 Order #: ******* Item Ordered: Bird Bath ($39.99) Shipping Costs: $16.96 The item I received is similar to, but not the same item listed on their website, and it is defective. I emailed them, sent them photos, and asked for a full refund, along with a return shipping label to return the item. They admitted the item is defective, but insist it is the same item they have listed, despite the obvious differences that are visible in the photos I provided. It's a different shape and color. The item they have listed is a "contoured bowl-shaped bird bath, with a light gray rim and matching decorative light gray bird." I received a flat plate, no deeper than a dinner plate that holds 1" of water, has a sand-colored rim and mismatched dark gray bird that does not even fit the hole designed for it. Photos attached. They told me I would not be refunded for original shipping costs AND would have to pay the return shipping costs. All I want is to return this defective knock-off and get a full refund. I should not have to pay to return a defective item that is not even correct. I hope you see what I see in the photos, and I hope you can help. I don't want this business to defraud anyone else, and I just want my money back. Thank you for your time and your help. Sincerely, ****** ********

  Business response

  06/03/2022

  The item purchased and sent is the ******** Design model ****.  The dimensions of the item, as listed by the customer, match the dimensions listed on our site of 10" dia. x 1"D".  A replacement has been offered for the item, at no charge.  Our no charge replacement has been declined.  As per the BestNest return policy, "In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy. ".  The return policy states that "If you return an item that qualified for free or reduced shipping, any shipping savings will be deducted from the refund amount."  We can certainly have a no charge replacement sent that does not have an issue with the hole for the bird, however the dimensions of the item will remain the same, as they are listed on the website.  A return authorization has already been provided in the event that there is still the desire to make a return.

  Customer response

  06/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  It seems no one is actually reading my emails.  The company BestNest has sold me an item that does not match the photo of the item on their website.  Photos were sent to the business, along with a detailed description of the discrepancies.  That is the problem.  It is a scam.  I have the emails.  They did not offer to exchange it at no charge, that is a lie.  They told me I would have to pay the shipping costs. Additionally, I do not want to exchange the item, because it is not the same item they have photos of on their website.  I guess this was a waste of time, as no one will acknowledge that BestNest is deliberately deceiving customers.  The item I received is not the item pictured on their website and the photos show clearly show that, but no one will address that, and that is the problem.  

  
  Regards,
  
  ****** ********
  

  Business response

  06/07/2022

  A no charge replacement is available, as per our previous message.  This should eliminate any problems with color matching and the hole for the bird.  The item would remain the same dimensions that are listed on the website.  If the replacement is not desired, a return can be made using the RMA that has already been provided.  A credit will be issued as per our return policy upon our receipt of the item in good condition.

  Customer response

  06/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The problem, it seems, cannot be solved because this business is running a scam.  They aren't shipping what they are selling.  If you will please pay attention to the photos I attached, you will see that the item I received is different, similar to, but different from the item in their photo on their website.  I am trying to get the BBB to acknowledge this and help try to prevent this again by way of your reviews, etc.  I have accepted the fact that they are not going to make this right, because they don't actually have the item they are "selling", but I would like to prevent them from doing this to anyone else, hopefully with your help.  This item is also available through Wayfair.com.  BestNest.com is using that same photo, but shipping a cheap imitation, which you can see clearly in the photos I sent you.  This business is unethical and they are running a scam.  The item they have listed on their website is not the item they shipped to me.  Even with photographic evidence, BestNest.com is refusing to acknowledge or admit this.  

  Even if I were to engage in an exchange, it is highly likely that I will receive yet another Cheap Imitation of the item they have listed on their website, instead of what I actually ordered and paid for.  They cannot be trusted, and I don't want to risk losing more money by trying to exchange it.  

  Does this make sense?  Please don't let them steal anyone else's money.

   

     
  Regards,
  
  ****** ********
  

• Initial Complaint

  05/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  BestNest.com. April 23, 2022, Order * ******** Dura-Trel Picnic Table with Unattached benches - paid $496.86. On May 15, 2022, assembled the picnic table. Very poor quality and defective. End caps to be glued on did not fit. Kept popping off. Contacted customer service same day advising that "we built the table" and that it was awful, and that we wanted a refund, to which we received the following email response, which we followed. "Hi *****, We are sorry to hear that you no longer wish to keep your item. If you have received an item that is damaged or missing pieces, please contact us at ###-###-#### prior to shipping your item. We may be able to resolve your issue in a much quicker fashion and without the hassle of return shipping. Replacement pieces or items may be available for shipment without the need for return. If you wish to make a discretionary return, we do accept returns on new, unused items within 30 days. Please send your item back to us at the address information below. While we do not have a restocking fee, we do not include our shipping and handling costs in return credits. We would recommend using a method with tracking and insurance, as we are unable to credit for lost or damaged items. BestNest Inc RMA # *********A **** ****** ** ********** ** *****  Once we receive an authorized return, we will typically process it within 7 business days. After inspection, a credit for the returned item minus the waived shipping for that item will be applied to the original payment method. If you need any further assistance, please feel free to contact us at the number listed below. Thank you." We paid $158 in shipping to return the product in the original boxes. Today, May 25, 2022, customer service supervisor, ****, insisted BestNest would issue no refund since we assembled the table, which we advised BestNest before incurring the cost to return it for a refund. We want a full refund !

  Business response

  05/25/2022

  On 05/15 BestNest received an email containing information of "We built the table today. Looks awful."  BestNest responded on 05/16 with our return policy.  Since many customers will opt to "dry fit" products together (assembling without the use of screws and without altering the unit), a return authorization was provided, contingent upon it being "new, unused items".  On 05/24 the return was received.  Unfortunately the item could no longer be considered new or unused, as it had been screwed together, and glue was applied to sections.  As per our policy, and the email that was sent, it did not qualify for a refund.  Our return policy was listed on our website at the time of purchase and provided to the customer prior to return.  While we are not able to issue a credit, the item has been made available if a prepaid return label is provided.

  Customer response

  06/06/2022

   

  I reviewed the response from BestNest.com which is ridiculous.  BestNest.com customer service manager, ***** is now claiming that many customers elect to "dry fit" assemble products before deciding whether to return.  Who does that ?  Why would I have had any reason to "dry fit" the picnic table I purchased from BestNest.com ? I was not expecting it to be defective.  I followed the instructions, and "built it" according to the instructions which involved screws until the last step of the table assembly which involved gluing on end caps using model glue provided that I have not seen used in years since I was a kid building model airplanes.  The end caps kept popping off as it was clear the product was defective.  Poor quality.  I immediately contacted BestNest.com customer service to process refund.  I was not asked if I "dry fit" it when I advised them I "built it".  I was advised I would have to pay return shipping (a painful $158 additional cost to me) and that BestNest.com would deduct from my refund $77 or so they paid to ship it to me originally, which I also thought was bad business practice.  However, the table was so bad, I elected to invest the additional $158 to at least get a refund, which BestNest.com has now wrongfully is withholding.  Below is a cut and paste from today from the BestNest.com website regarding their Return Policy and Damages & Missing Items Policy.  Clearly they are not even following their own policy.  The picnic table they sold me was defective.  I disassembled the table, and returned it unused, the 2 benches remained in the original box unbuilt.  I paid shipping to return it in the original packaging.   BestNest.com has profited from the sale of a defective product to me and does not have the decency to refund my money.  I now see this is a recurring theme of complaints made against BestNest on BBB and in numerous social media reviews. 

  Return Policy
  We strive to achieve 100% customer satisfaction by providing top quality products. We realize, however, that sometimes an item is not exactly what you expected. If you wish to return an item within 30 days of your purchase, you may do so and receive a credit toward the purchase of another item or a refund of the purchase price. If you received an item as a gift, you may return it within 30 days of gift receipt. All returned items must be unused in original condition and original packaging. Personalized, food, or chemical items may not be returned or exchanged. Shipping charges are not refundable. If you return an item that qualified for free or reduced shipping, any shipping savings will be deducted from the refund amount. If you wish to return an item, please contact us by phone at ###-###-#### or ###-###-####. Please provide us your name, order number, and the item you wish to return. We will then issue you an RMA number that must be written on the return shipping label. Please insure and track any returned packages. Credits will be made upon receiving and examining returned items. Unauthorized returns or items returned used, damaged, or not in their original condition and packaging may result in a delayed refund, partial refund, in-store credit, or refusal of the returned items.

  Damages & Missing Items

  If you have received an item that has been damaged or are missing items from your order, contact us by phone at ###-###-#### or ###-###-#### within 5 business days of receipt. Keep all items, boxes, and packing material shipped to you for inspection. You will need to provide us a description of the damage to the item as well as the condition of any packaging. In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy. For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items such as books are shipped inside other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered. The missing item tracking procedure typically takes 7-14 business days to complete and consists of an inventory level verification, package weight verification, and carrier investigation. You may or may not be contacted by the package carrier (ie UPS, FedEx) during this time.
  us why here...

• Initial Complaint

  01/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business charged me for a product, claims the product was lost in shipment, and signed by an employee who was not even present that day in myself. Then has refused communications and refused refund or replacement.

  Business response

  01/04/2022

  *** ***** shipment was sent out on 12/27 via ***** tracking # 545541606361.  On 12/29 the package was delivered by ***** and a signature of * *** was given on the package.  BestNest was notified on 01/03 of *** ***** non-receipt of the package.  BestNest requested that *** *** provide us with 72 hours to conduct an investigation with the carrier, the timeframe that ***** requires to do an investigation.  *** ***** claim with the BBB was filed prior to 24 hours since his original call.  BestNest is currently working with the carrier to determine what may have occurred.

  Customer response

  01/04/2022

  Better Business Bureau:
  
  The claim of the package being signed by myself is absolutely untrue. Not possible because I was not in the office at the time of the alleged signature. I have already called my bank to dispute charges as I believe that this is another small business on the website taking advantage of customers who needed products in a hurry. The business has flat out told me that they have no intentions of refunding or shipping my product. They told me that I had to wait 72 hours to find out where my product is which I understand processes take time but they have had my money for quite a while yet with no resolution or no contact regarding a equal/fair resolution. I will not stop I will continue at all costs to see that my money will not be stolen from me. Thanks
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  
  ***** ***
  
  

  Business response

  01/11/2022

  BestNest has been more than happy to communicate at any point in time regarding the order.  ***** conducted their investigation, which entailed both the driver and terminal manager verifying GPS coordinates at the time of delivery.  ***** maintains that a successful delivery was made.  While we would not be able to offer a credit or replacement on the item, we can offer a discount if a new one is still desired.

  Customer response

  01/12/2022

  Better Business Bureau:
  
  I am not interested in any kind of discount as I have already spent my hard-earned money once with this company, only to robbed. Instead of offering me a partial discount I would think the company had it at least enough integrity to offer me partial refund. For the company to only have GPS coordinates that I have not been allowed to see for myself, also a so-called signature that allegedly is signed by me. The refund is a small issue at this point I am willing to pursue any kind of legal procedures. Please let me know what the company decides refund or courtroom. Thanks
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  
  ***** ***
  
  

  Business response

  01/21/2022

  With a signature for the item, and confirmed delivery, we are unable to offer a credit.  Please let us know if there had been any issues with ***** delivery in the past, as this would help us with the carrier.  The offer of a replacement at a discounted cost remains available.

  Customer response

  01/21/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  
  ***** ***
  
  

  Customer response

  02/02/2022

  Good evening, the issue is not settled because my refund has not been fulfilled I am still out of the money please let me know what my next step needs to be. Wether legal, or the company is willing to fulfill my order. Thanks again

  Business response

  02/04/2022

  The offer of a replacement at a discounted cost remains available.

  Customer response

  02/04/2022

  I do not want a discounted product. I've already paid for one product I did not receive. I've also checked reviews and other topics associated to your website only to learn that I have not been the only one ripped off. There are two to three other cases that are going on where the customer makes the same complaint product not shipped. So you just responding to the better Business bureau with just saying the offer stands is not going to work for me and it should not be sufficient enough for the better Business bureau to keep accepting that as a response so to let you know there is not a chance that I'm going to stop responding as well. Each message I get I'm going to respond with a short short message until you get tired of dealing with this as well. Ship me my liner or refund me
  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  
  ***** ***
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩