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Complaint Details
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Initial Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
blinds factory installed the woodshutter blinds on 12 windows..I called them stating I could not switch out the storm window with the screen (for summer use)..The tech came out and removed the wood frame around one of the windows (1) and installed the correct hinges..this fixed the problem but will not come back to do the same on other 11 windows.. I called several times and was told they don't have the hinges in stock???. He said they ordered them (approximately 68) ...I have contacted them over and over but blind factory will not resolve problem. Very frustrated.. PLEASE help!!!Business response
09/10/2024
Hi,
We received the requested parts in June of 2023, and reached out to the customer several times. We left a couple voicemails, and never heard back from them. They haven't reached out in over a year. They are welcome to call anytime to set up installation.
Thanks,
K****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.