ComplaintsforMister Sparky Electric Cincinnati
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Complaint Details
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Initial Complaint
10/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 10/8/22, Mr. Sparky’s technician/Tyler H*** provided me with a bid for $3,550, which required extensive demo work thru my garage drywall & basement ceiling/drilling thru a wall, just to get my electric range working. He recommended I contact Mr. S’s sister co./Ben Franklin, so a plumber could find & suggest running a gas line to my range, & he said they’d be able to see his notes. I paid $139 for this visit. His own notes are factually incorrect. The invoice even says “DIAGNOSTIC AFTER HOURS” and Mr. Sparky’s technician failed to correctly diagnose the issue, so I didn’t get what they charged me for. On 10/9, the Ben Franklin plumber came for 5 minutes, said there wasn’t a simpler or cheaper option thru a gas line & left with another $139. On 10/10, I had ****** HVAC & Electric come by to provide a 2nd opinion: the ****** technician fixed the issue in 45 minutes, for $225 TOTAL. The real problem was I needed a new junction box installed where the existing Wadsworth panel was. My electric range immediately started working. I am horrified by how Mr. Sparky tried to scam me, & got me to pay another $139 after-hours fee to profit a sister co. If this isn’t a scam preying on single, female, minority homeowners, then it is EXTREME incompetence. I have shared my experience & e-invoices with my male colleagues, their unanimous opinion is “I think Mr. Sparky tried to take advantage of you because you’re a woman.” I have instant messaged, completed a survey, and called Mr. Sparky, requesting refunds for BOTH fees of $139. I have the invoices from Sparky, B.F. and ****** documenting how dishonest Sparky was/corroborating the vastly different work scopes & costs. NO RESPONSE FROM MR. SPARKY CINCINNATI. It absolutely chills me to the bone that I was going to have so much damage to my garage and basement and be out almost $4k for THE WRONG DIAGNOSIS. Mr. Sparky shouldn’t get to avoid accountability or neglect its duty to its customers by hiding behind anonymity.Business response
10/18/2022
Thank you for reaching out to us regarding your concern. Based on the information you gave us and the quoted work report, there is a clear misunderstanding on the technician’s part. We take this very seriously & will inquire why he thought to quote the way that he did with everything new verse a junction box only. I have gone ahead and refunded both $139 charges back to your ******** ******* you used. This refund was processed today and should be credited back to your card in a couple of business days.Customer response
10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ****
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.