Customer ReviewsforRecker & Boerger, Inc.

This is an update to my complaint of Friday 9/30/2024 I was able to get my refrigerator installed and leave the installer with a thank you The sales people at this company are always nice, but the culture judging by the supervisor at the Tri county store seems to be of rudeness and disregard for the customer The supervisor at the Tri county store was ruder than the installer who tried to be kind and apologized for his behavior being misunderstood The supervisor sent me their insurance or damage companies e mail address and o have hoping they will repair the damage to the new front door I had installed just weeks ago. From the time the installer got to my home he seemed overwhelmed with the tight areas he had to navigate to get the appliance into my home. If the owner or owners of this business care about customer service at all might I suggest lots of customer service training epically for the supervisor at the Tri county store

Thank you for sharing your feedback. We’re truly sorry for the frustration you experienced during your refrigerator installation, and we apologize for the damage to your door and the way the situation was handled. We’re disappointed to hear that our team’s communication fell short of your expectations. Please know that we take your concerns seriously and are committed to addressing the damage and improving our service. We’ve provided the necessary contact information for our damage resolution team so we can resolve the issue quickly. We’re also reviewing this incident to ensure better customer service in the future. If there’s anything more we can do to assist, please don’t hesitate to contact us directly.

I have bought many things from Recker and Boerger I have typically had good service and they do have good service people But today the “man with the accent” was so nasty then he damaged my door as he told me to go turn the water off and go get a bucket ! Not sure that this items are for the homeowners to do since he is the installer My door was damaged and is only several weeks old But the thing that was The real issue was the main “installer’s” affect and mannerisms I had to call a family member to come to make me be able to tolerate him The man working with him was nice Then I spoke to “Rena” who said she was the store manager at Springdale where I typically shop. She also talked down to me in her comments as I said I wanted to have the man removed she offered no resolution and agreed that my food would just have to spoil as they had already removed the old Refrigerator ( thus the damage to the newly installed front door). She said she does not report to anyone and I “cannot have the owners contact information because they do not help customers “ I have never seen this I asked that another I installer be send but that was also declined I asked that a Person come And look at the damage and the situation Again no offer of any help.

Thank you for sharing your feedback. We’re truly sorry for the frustration you experienced during your refrigerator installation, and we apologize for the damage to your door and the way the situation was handled. We’re disappointed to hear that our team’s communication fell short of your expectations. Please know that we take your concerns seriously and are committed to addressing the damage and improving our service. We’ve provided the necessary contact information for our damage resolution team so we can resolve the issue quickly. We’re also reviewing this incident to ensure better customer service in the future. If there’s anything more we can do to assist, please don’t hesitate to contact us directly.

We bought a dishwasher from Recker and Boerger in July of 2024. When the installers arrived, they didn't introduce themselves, didn't tell me the plan and within 30 seconds they were drilling into our cabinets. The installer did not ask me where to drill the hole for the cables and hoses. The hole the installer drilled was chipped and very crude. He put an electrical box in a location that didn't allow us to put our trash can back under the cabinet. He also did not pre-drill the holes needed to attach the dishwasher to the cabinetry and so we have split hardwood cabinets on either side of our dishwasher now. The drain hose is supposed to be installed higher than the outlet to prevent backflow, and he did not do that. He left sawdust everywhere and balled up electrical tape on the floor. Overall, the installers were rude and gruff throughout the entire installation. When I called to express my disappointment, I spoke to several people including the manager. The manager offered to have Recker and Boerger return to fix the issues. We didn't want anyone from Recker and Boerger back in our home after all these issues. If they hired someone so inept we didn't want to deal with any other employees. I asked for a refund of the installation and the manager said no because I was unwilling to have them back out to the house after this disastrous experience. My husband had pull out the dishwasher, move the electrical box to the back of the cabinet, glue and clamp our split cabinets, re-install the drain and clean up the whole job. Still Recker and Boerger would not refund us and I think this is wrong because we paid for a service that had to be completely redone by my husband.

Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you experienced during the installation of your dishwasher. We understand how important it is for our customers to feel confident and satisfied with the service they receive, and we regret that this was not your experience. After you expressed your concerns and per your request, our manager promptly scheduled a technician to revisit your home at no additional cost to assess and address the issues you mentioned. Unfortunately, when we reached out 30 minutes prior to the technician's arrival, you declined the visit and requested a refund on the installation work we did. As a company committed to customer satisfaction, we wanted the opportunity to rectify the situation and ensure that the installation met your expectations. However, since we were not given the chance to inspect or correct the work, we were unable to fulfill your request for a refund. We regret that we were not able to resolve this issue to your satisfaction, and we appreciate your feedback as it helps us improve our services. If you have any further concerns or if there is anything we can do to assist you, please do not hesitate to reach out. Your satisfaction is important to us, and we would like the opportunity to make this right. Thank you for bringing this matter to our attention.

We purchased our hot water tank from Recker and Boerger a few years back and it stopped working and was still under warranty. It was replaced under warranty but yet we were charged over $750 to put the new one in.The technicians werent here long and I was told when I called to ask about the outrageous expense that the company has a flat rate and theres nothing they could do about it. I find that absolutely ridiculous! We will never buy anything from this company again!

Hello *****,Thank you for taking the time to share your experience with us. We sincerely apologize for any frustration or inconvenience you encountered during the replacement of your water heater. To clarify, the $750 charge was for the labor involved in replacing the unit. This flat rate has been in place for over two years and covers the costs of our professional technicians time, expertise, and the necessary tools and equipment to ensure the installation is done safely and correctly.We understand that this cost may seem high, especially since the technicians were able to complete the job efficiently. However, the flat rate also factors in the costs associated with maintaining high standards of service, including ongoing training for our technicians, quality assurance, and customer support.We appreciate your feedback and take it seriously. While our pricing structure is designed to be fair and consistent, we understand it did not meet your expectations. We do offer customers the option to hire any qualified plumber to perform warranty work if they prefer to explore other labor cost options.Your satisfaction is important to us, and we regret that this experience has led you to feel dissatisfied with our services. If there is anything further we can do to address your concerns or if you would like to discuss this matter in more detail, please do not hesitate to contact us directly at *************** Thank you again for your feedback. We hope to have the opportunity to serve you better in the future.

After years of being loyal Recker and Boerger customers, we will be using a new HVAC company. R&B were present Monday for a regular servicing of the AC unit. I was showed a wire that was "looking bad". Upon completing the service there was a large flash as the tech put the panel back on. The part was under warranty and I was told only a $20 part. Even though he was already on location we were charged $395 for labor which took about 10 minutes to install. The entire annual servicing AND replacing the part was under an to make hour. Phone calls yesterday to question the charge. I was told that this was the normal charge and no adjustment was made. The ironic thing is our furnace is 30 years old and we know it is on borrowed time. I guess they lost that job as well as future appliances, etc.

Thank you for your feedback. We understand your concerns regarding the recent service visit.The labor charge of $395 reflects our standard rate for installation and technician expertise as your unit was no longer under labor warranty. You were not charged for the cost of the parts as they were still covered under your Parts Warranty. This rate ensures quality and safety in our work, regardless of the time taken.We value your business and hope to continue serving you. Please contact us directly if you have any further questions.

I had already contacted Recker and Boerger and questioned this charge prior to using the BBB. In these economic times, I feel that the $395 is ridiculously high when no additional service call was necessary. We will agree to disagree at this point as I have reached out to find a new HVAC company for my service. I am glad to see that Recker & Boerger values MY business but feel that they might want to spend more time valuing THEIR business.

This company cancelled my order and kept the money. Every time I called they said they would refund my money that week and they told me that several times.

*****'s check was cut and she cashed it on 5-7-24. Thank you.

I had a washer/dryer combo delivered and installed and they guys were very efficient and professional. They did an exceptional job ensuring my floors were protected and no damage was done to my home. I have used Recker and Boerger on several occasions and have learned to expect great quality workers and no exception was made on this delivery!

Thank you so much for your feedback. We appreciate you business.

Leaking water heater under mfg warranty. Service call @$79 & was told $975 for labor on replacement. Vehemently disagreed & said we'd discuss with their office since replacement not arriving until following afternoon. Called R&B’s office next AM (9:06) was put through to VM-left msg re labor rate. No ret'd call. When unit delivered, husband called again, talked to Rose & expressed this was their failed unit-labor was exorbitant. Told too bad-that’s their fee. Asked to talk to owner-told owner doesn’t talk to customers. Asked to talk to a manager-response was to contact the mfg. & have them send out a new unit & hire a different company to install. No consideration for it being their failed equipment. He again asked that management call him. Meantime crew had completed work, just over an hour-arrived 11:30, departed 12:35. After install, was put on phone with Rose–who told me we owed $975. I argued same points & got same reply-too bad. I asked to talk to the owner & was also told he didn’t talk to customers. Grudgingly gave my CC & said I would dispute charge. Was told if I didn’t agree to the price, I should not have let them install & they could remove it. Of course, at what labor rate? I also said we tried to get this resolved prior to installation, but our call was not ret'd. She said there was no record of a call (cell log shows it). Repeatedly made calls to get resolved. Obtained numerous emails & was assured would go to the owner/management team, all were returned blocked. Dispute in with **** on the $975. Online research & svc industry professionals show labor rate of $100-125/hr. Conveyed we are willing to pay $250 (2 hrs). Emails remain unanswered. We are professional in our request-no yelling/swearing. Not trying to get it for free, labor IS involved. But not $975 for 1 hr, 5 min. The 1.9 unaccredited rating speaks for itself-unwillingness to talk to customers/hide behind staff, block emails so as to not deal with the issues. All red flags.

We appreciate you taking the time to share your experience, and we sincerely apologize for any frustration or inconvenience caused. We value your feedback and want to address your concerns. First and foremost, we want to clarify that we understand your disappointment with the labor charges associated with your recent water heater replacement. While we strive to maintain transparency in our pricing, we acknowledge that there might be a perception gap in this particular case. We are grateful for the opportunity to address the concerns you raised. Upon reviewing your case, we acknowledge that your unit was under parts warranty, and you were charged $975 for labor. We want to assure you that the pricing is based on industry standards and the complexity of the power vent water heater installation. However, we understand that the cost may have come as a surprise, and we regret any miscommunication that may have occurred during the process. Regarding your attempts to discuss the matter with our office, we apologize for any lapses in communication. It is our goal to promptly address customer inquiries and concerns. We are investigating the reported issues with our communication channels and will take the necessary steps to ensure a more efficient and responsive process in the future.

You "value" our feedback and want to address our concerns? And you are "grateful" for the opportunity to address our concerns? May I ask where was that concern when I repeatedly called your office and sent emails which got blocked? It is your "goal to promptly address customer inquiries and concerns"? Not in our experience, and apparently not in many, many customers according to BBB complaints/reviews and ********. Amazing that you can respond to the BBB but have yet to personally respond to us. That said, you did a wonderful job here of skirting completely around the complaint and have not resolved the issue at hand. You state your pricing is based on the industry standards and the complexity of the installation. We vehemently disagree with that statement. This was a SWAP OUT of one bad unit of the same manufacturer and it took a total of 1 hour, 5 minutes. How COMPLEX could that possibly be at that amount of time? We dispute the fact that you charged us $975 for a REPLACEMENT unit, not a new sale. Our research shows the industry labor rate would be $100-125/hour. Given they were here 1 hour and 5 minutes, we will round up to the next hour and pay for 2 at the higher labor rate of $125/hour. We authorize $250 for this swap and expect a refund of $725.