Customer ReviewsforLCA Vision Inc.

If I could leave a zero star review, I would. I had lasik in 2012 in Houston. They provided a lifetime no cost retreatment guarantee. Recently, Feb 2024, I started the process to request that. Had an eye exam, sent the forms in, received an acknowledgement that it would take up to 8 weeks to review. We are now SEVENTEEN weeks out with nothing. I have called, emailed MULTIPLE times, with zero responses. I receive one call more than 3 weeks ago with a v/m saying they were calling to schedule & only have 1 appt avail. I called back IMMEDIATELY to the number left on the v/m (I work in the daytime and can’t always answer my phone). *************** it went to a recorded message. I have since called MULTIPLE times; same recorded message that says they’re unavailable & calls will be returned in 2 business days… BULL!! I have left many voicemails with no return calls. I hunted down a different 800 number, got a live person, they transferred me to another person, who basically said I was approved for retreatment, but I had to schedule an exam and there were no appointments in June remaining & the July slots were not released yet, to wait a couple of weeks. He explained how only special doctors do the retreatment (??? Makes no sense) and the appointments are limited. They also want another eye exam in their office at $99 to ensure my vision is stable. It’s now 2+ weeks since that conversation and nothing. Nothing, nothing, nothing. I’ve again emailed MULTIPLE email addresses that I have on file and NOTHING….NOTHING…..NOTHING……NOTHING. LCA - if you’re reading these reviews, be put on notice, you will be slapped with another violation of DTPA. This is a deceptive trade practice if I’ve ever seen one. Your company represents a lifetime guarantee of no cost retreatment, but when someone request that, you make it IMPOSSIBLE to get. I will be filing a formal complaint and have notified your offices of such via email.

6 years ago I had LASIK, Im now nearsighted, again. I was having issues with my vision, so I had an eye exam. When I reached out about retreatment and being covered, they had me submit a document from my optometrist, and my request for retreatment. I was told by, *********, that it could take up to 8 weeks to hear back. After 9 weeks I sent an email to, *******. She replied by letting me know that I could get scheduled. What a relief it was! I responded to the email, accepting the day she offered. She eventually responded back by saying that appointment slot was gone. I sent her another email trying to get another appointment. That email got ignored. I sent another email, that got ignored. I then decided to make a call so that I could speak to someone. After being transferred a couple of times, I was given to *******, at their headquarters. ***** said that she would be happy to help me, and to figure out the closest location for me to have my retreatment at no cost. She said she would call me back the following week. I waited the following week, no call. I gave her three weeks, thinking she would be calling me back. I have yet to hear back from her. I have called her several times now, and I have left voicemails. She has yet to return my calls. This process started at the beginning of December, 2023. Im now reaching the end of March 2024, with no resolution. I had to purchase a pair of glasses so I can see. After being told that I can have my retreatment at no cost, Im now just being ignored. When it comes down to actually following through and getting me scheduled, they are now ignoring me. Before going through with LASIK, I was convinced of what an investment it would be. Now only six years later, Im dealing with this. They convinced me that they would actually stand by their work and be there for their patients. Instead, I feel like they got their money, and have no concern about the well being of their patients.

Disappointing Post-Surgery Experience Life-Altering Dry Eyes Issue I underwent LASIK surgery at this clinic almost a year ago, initially impressed by their professionalism and the promise of better vision. While the surgery corrected my vision, it unfortunately led to a severe and persistent dry eye issue, which I had never experienced before the procedure.This complication has turned my life upside down. I find myself needing to use eye drops hourly and wear a special mask each night to mitigate the dryness. This constant need for management and the discomfort that comes with it has significantly affected my daily life and well-being.Despite reaching out to the clinic multiple times for assistance or guidance post-surgery, their response has been deeply disappointing. I was directed to see my local eye doctor, with the clinic showing little concern for the possibility that the surgery have caused this issue. Their approach lacked the accountability and care I expected from a professional medical provider.I am especially disheartened by the clinic's combative and dismissive attitude when confronted with my post-surgical complication. It is concerning to see such a lack of post-operative care and responsibility.I feel compelled to share my experience to inform potential patients. While the surgery did improve my vision, the ongoing struggle with dry eyes and the clinic's unhelpful response have greatly diminished my quality of life. This is an important consideration for anyone thinking about undergoing a similar procedure at this clinic. Potential patients should weigh the risks and the clinic's approach to post-operative care before making their decision.

I went to the **** Easton Station location, and after going through the initial consultation and being cleared to get the surgery, I was turned away by the surgeon the day of the surgery. He claimed it was due to me still needing glasses post-op (which I was fine with because I needed them to read) so he shut me down completely. He didn't actually tell me to my face either, relying instead to have a nurse to do so. While the people there were decent otherwise, it had an overall flaky feel to it all. I just wanted my eyes fixed, I'll be taking my $4,000 elsewhere because I'm fairly certain I can get it done. The place is a joke!

Lasik Plus in Mt. Royal, NJ performed eye surgery on me in December 2021. They were supposed to correct my distance and I used all the drops and followed the instructions they give you to a tea and here it is 10 months after my surgery and I still cannot see signs while driving in the day and night, and license plates until I am right up on them, which is how it was before the surgery. During the follow up visits the doctor tried to tell me I have dry eyes and that the surgery has corrected my vision some and as soon as the dry eye has been remedied, I will be able to see even better. He advised me to keep using the drops. I visited the doctors on numerous times afterwards, always complaining about the surgery not correcting my vision and the doctor there always insisted my eyes are corrected as well as they can be. I have to get a prescription for glasses in order to give me the ability to see the way the surgery should have provided me. I paid over $4,000 to have my vision corrected and LasikPlus did not do what was promised. If they would have informed me before the surgery that nothing is guaranteed and there is a possibility, I would still need corrective glasses after the surgery, I would NOT have followed through with it. I think everyone who has gone to the Mt. Royal, NJ office to have their vision corrected and it still isn't, we should all go to the office and boycott. We should not let them get away with stealing our money. They should not be allowed to do this to another person! LasikPlus needs to be shut down.

As with everyones else complaints with LASIKPLUS, mine is the exact same. I had my eyes done in January 2022 at the *******, ** location and have been back several times because my vision has not improved. They try to make you believe it's 20/20 but it's not. My distance vision is no better then before the surgery i cannot drive at night without needing glasses. I paid nearly $4000 for vision correction and received nothing. I feel this has become a hostile situation and something needs to be done about this company. LasikPlus need to be forced to refund our money since they have not been able to deliver as promised. LasikPlus should be closed down till further investigation is done and are accredited with the BBB. Doctors should not be allowed to preform ANY kind of surgery if the company is not an accredited company. LasikPlus MUST be held liable and responsible for what they did and the refusal to honor what they sell. I take partial blame in what I am dealing with because I did not research the company as fully as I thought I did. The treatment you get after they receive your money is unexceptiable and must not be allowed to continue like this. I demand a full refund for not receiving the vision correction I paid for.

Not a good consultation experience. Doctor said I will need glasses/contacts again at ages 40-45  years old and nothing will stop that due to the natural aging process and they do not do corrections at that stage in life. Very kind but new eye tech (I don't want someone new making the decisions on what info goes on my chart for the doc to review). Pushy sales rep *** signed me up for a credit card without me knowing (be very careful when speaking to him in what info you give out, he'll input your info into his computer and not confirm what he's doing before signing you up for a credit card that stays on your financial credit history as a hard hit). Doctor had no info on their practice treating Sjogrens patients. Cost quoted was almost $5,000 with insurance! Overall not a great experience, would not recommend.

I received LASIKplus in January 2022 at the ******** location to treat my nearsightedness and astigmatism. The technicians at LASIKplus walked me through the process during my initial consultation and let me know that the procedure was not painful, often resulted in minimal discomfort and offered a fast recovery. I was very excited to get treated. While the results of my procedure are aligned with my expectations, I cant recommend LASIKplus to others after the negligence demonstrated during my procedure. The procedure itself was extremely painful. I don't mean uncomfortable, I mean painful. While applying the suction ring to the front of my eye, I was in so much pain that my jaw was shaking uncontrollably. That pain continued well into the first portion of the procedure as gas bubbles were pulsed into my eyes. I notified the surgeon twice that I was feeling a lot of pain. I received no response or acknowledgement from either the surgeon or the technician who continued to carry on with the procedure. I left my LASIKplus procedure feeling extremely disappointed and dehumanized. I am not an eye doctor, so I can't confidently say what went wrong, but I know something went wrong because the procedure is not supposed to be painful. I explained what happened during my follow up appointment and received a quick apology, but nothing more. Overall, it felt like the LASIKplus team was overbooked and ******* through my LASIK procedure to get to the next person. It felt like the surgeon was unconcerned about my safety or wellbeing. This is a voluntary and relatively costly medical treatment that can be an amazing experience. I wish I had gone with a LASIK provider that cared more about my experience and safety.

My name is *************************** All my surgeries were with :************************* Location ****************************************************************************************************************************************************.I had surgery on December 06/2019 and was not successful at all.I had to wait for the pandemic time to have a new corrective surgery, and again was not successful, it was with the same doctor, then I went to get more Exams in the ******* Park location, and they determined that in effect both surgeries were unsuccessful.After that, I had to wait months following the instructions of the Dr. who did the vision exams in ******* Park and came back again to take more vision exams, this time with *********************** on ******** location, and she gave me the formula to buy glasses.I am extremely frustrated since I paid a significant amount of money for the surgery and both surgeries were unsuccessful, everything went wrong.I no longer have confidence in the doctor nor the clinic, Lasik Plus, to do another surgery since now my vision is double and I dont want to have a third surgery Im Frustrated and scared about another surgery and finally being blind.Two unsuccessful surgeries for me were enough.I am feeling frustrated and alone In This path because Lasik Plus as a clinic didnt do any follow-up about my situation, I followed the doctor's instructions, they told me you have to wait for the recovery of the eyes and I waited a lot of time, without positive results.In my last Visit to Lasik plus ********** *********************** told me to wait until June for an answer from ************ but I never received any call from the Doctor or anybody from Lasik Plus.I called many times and I spoke with ********* and she gave me the email to write to Lasik plus office and try to find an answer,I wrote many times but nobody answered.I called again and talk many times with different people in Lasik plus until someone gave me another email But again nobody answered me back.I continued calling many times until someone gave me the phone number of the Lasik plus Corporate office.I was talking with a person called *** and she gave me the phone number of ***** the person I needed to talk to and finally find an answer to my problem, I left many voice messages but Mrs. ***** never called me back and never pick up the phone.So, I started over again talking with Mrs. *** and **** and I got another phone number to contact ******************** but I never could have the answer to my problem, she told me someone will contact me, and I received that call the person never wanted to said his name he just said my vision is 20/20 perfect and he told me to go again for more vision exams but my vision is perfect and the company is not going to give me my money back that's it, after his conclusions, I decided not to go for more exams and to try to speak with someone else but that was impossible, I called Mrs. *** again and she told me she will try to find someone to call me back.After many times waiting for a call from Lasik plus I decided to write to BBB to find help and informed about this problem I have.I want to get the money I paid back since nothing ************************* did in two surgeries could improve my vision but on the contrary, now is worse than at the beginning.Dr. *** gave me a formula to buy glasses and I did my surgery and paid precisely to not use glasses.Dra. *** said the clinic will pay 150$ for my glasses but that is not what I need, I paid 3500$ for a vision surgery, unfortunately, was wrong and I don't need they pay 150$ for glasses what I need is my money back.I hope you can understand my problem my situation and how frustrating is my situation with Lasik Plus.I will appreciate any help you can give me.Thanks in advance.***************************