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Find a Location

Queen City Med Mart, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Queen City Med Mart, Inc.

      10780 Reading Road Cincinnati, OH 45241-2531

      BBB Accredited Business
    • Med Mart

      2237 Smithville Road Kettering, OH 45420

      BBB Accredited Business
    • Queen City Med Mart, Inc.

      6518 Glenway Ave Unit E Cincinnati, OH 45211-4410

      BBB Accredited Business
    • Med Mart

      2237 S. Smithville Rd. Kettering, OH 45420

      BBB Accredited Business

    Customer ReviewsforQueen City Med Mart, Inc.

    Medical Equipment
    Multi Location Business
    View Business profile
    View Business profileBBB accredited business

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    29 Customer Reviews

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    • Review from Taschia D

      1 star

      11/08/2024

      Insurance approved and doctors documentation was sent over forever ago. Still haven't received my wheel chair or shower chair! Can't get a call back or anyone to answer my calls!

      Queen City Med Mart, Inc. Response

      11/11/2024

      Thank you for your feedback, I show as of 11/7 we received the necessary authorization from your insurance company to release these products. We understand the frustration when receiving items through insurance, however, it does take time for us to get what is needed from your physician and a prior authorization from your insurance company (if required). In this circumstance, it took us 10 business days to acquire everything needed, which is a reasonable length of time for this process. I will ensure you are contacted to set up delivery if this has not already been handled.
    • Review from James U

      1 star

      11/08/2024

      Medmart installed two stairlifts for us. When they first came out, they said both stair lifts were missing wires and that the safety harnesses they had brought out were the wrong size. They had to make a second trip out to put in the wires and put in the proper size safety harnesses. Shortly after that both stair lifts stopped working properly. They came out for a third trip and repaired them. Then one of the stairlifts stopped working again. They came out and tried to repair it and couldn't. So they said they had to order a motherboard. They made a fifth trip out to replace the motherboard. That didn't repair it. So they said they had to order another motherboard. Then they made a sixth trip out. That didn't repair it. So they came out for a seventh trip. That time. They Jerry rigged it and got it working, but it doesn't look like a new unit anymore. It looks like garbage, and it stopped working again. They've now scheduled an eighth attempt to come out and repair it. It. They refused to replace it with a new one. They say they have to be on the phone with the manufacturer to get them to agree to replace it under warranty, but when they come out they can't get a hold of the manufacturer so they just mess around with it and leave me with a non-working unit. Every time they tell me that I need to sit and wait around for a 5-hour window for them to show up, terribly inconveniencing me. Showed up without making an appointment with me for a 5-hour window and then lied and said that they had spoken to me. Every time I call them I can never get a hold of them and get get their voicemail. I will leave voicemails and they won't return them. It takes me multiple phone calls to get a hold of someone. Sometimes their voicemails will just pick up and say goodbye and hang up on me. Sometimes it will say press star to speak to an operator, and you press star and it hangs up on you.

      Queen City Med Mart, Inc. Response

      11/11/2024

      Thank you for your feedback and I understand your frustration. We understand how important these units are in day to day life. I personally assisted on 11/8 in order to ensure the manufacturer and the Medmart team are on the same page. I know we have an appointment set up for this week once the necessary parts come in. We sincerely apologize for this inconvenience, but I am confident we will have resolution soon. Thank you.
    • Review from Renee P

      1 star

      09/04/2024

      I think your billing system ***** !!! When a payment made in JUNE still isn't posted as received by SEPTEMBER, someone is seriously dropping the ball. WE are NOT LATE, we do not owe a LATE FEE. WHERE IS MY CHECK, if it still isn't posted as received ??? FIX your business ! Billing problems are just icing on the cake. There were issues from start to finish on the build/weight of this Quickie 2 chair. Chair was delivered with a broken wheel spoke. Features that proved unusable for us were removed. Substitutions were made - with obviously USED parts. Late August I tried to call the office, Jessica L*******' voicemail still says she is "out of office from July 10 thru July 23. "I will return your call within two business days." Two business days never happens. NEVER will I EVER have any business dealings with Queen City Med Mart again. Strongly advising anyone reading this, find another source. Med Mart has been nothing but frustration.

      Queen City Med Mart, Inc. Response

      09/06/2024

      Thank you for your feedback and I sincerely apologize for your frustration in this inconvenience. We strive for excellent customer service and prompt billing, but we are human and mistakes/errors can happen. Thank you for bringing this to attention, it has been resolved. There is still a small outstanding balance, but you will not see a late fee.
    • Review from Jeri P.

      1 star

      08/06/2024

      I have waited 4 months for a stair lift. No one returns my calls. I have already paid $6000/ half of the amount. We want our money back. this has been the worst experience. If you want to spend money for nothing then this is your place. Absolutely unreliable.

      Queen City Med Mart, Inc. Response

      10/30/2024

      Thank you for your feedback, this just posted to our BBB account so we are just viewing this. I am sorry for the delay but that was out of my control. I do not have any identifying information to check on the status of this, I have to assume this has been resolved. However, we take this feedback seriously and I would like to look into this further. Please provide us with information such as patient ID, address, etc. To protect privacy on this public platform, please send information to ***************************************** Thank you.
    • Review from Sylvia A

      1 star

      07/18/2024

      I purchased an electric wheelchair and a lift for the wheelchair to have attached to my car for my husband, who was going through chemo and had stage 4 esophageal cancer, which had metastasized. All of this cost me over $5,000. I had the wheelchair in my garage and still had all the parts for the lift in my garage. My husband recently passed on July 14th, which was well after their 7-day return policy. How did I know my husband would pass and not be able to use the items? The customer service is horrible, and they suggested that I donate these items. What a flip response from a despicable company. This is not the way to treat people who made these purchases thinking their loved one would be able to use the products. NEVER purchase from this company.

      Queen City Med Mart, Inc. Response

      07/22/2024

      I am truly sorry for your loss and we understand your frustration with the return policy. We are an online ecommerce site and are transparent about this policy on our website. We have to follow the policies in place. We appreciate your feedback.
    • Review from Michelle M

      1 star

      06/19/2024

      Justin at Med-Mart Evendale was unprofessional and not willing to help me at all! I had been told over the phone that they would work with my insurance to help cover the cost of my purchase. Made the 30 mile drive to the store only to be told by Justin that that wasn’t true. No offer to help me find a solution or offer help in any other way. Then he quoted me a rental price of $20 more than what I was quoted on the phone! Two other sales people listening to the conversation offered no help either, including the person I spoke with on the phone! Very unpleasant experience!

      Queen City Med Mart, Inc. Response

      06/24/2024

      We take reviews serious and utilize them as training opportunities to improve processes and overall customer experience. We appreciate your feedback and this encounter will be dissected to ensure future customers receive above satisfactory service. I apologize for your negative experience, and if there is anything we can assist with, please contact our Store or General Manager.Thank you.
    • Review from Rosemary W

      1 star

      04/10/2024

       Indisputably, MedMart has the worst customer service that I have experienced. There appears no concern for customer care or satisfaction despite their claims. Overall, they “feel” scammy, in my opinion. Their emphasis seems to be only on processing prescriptions and the customer is incidental to the process….even an annoyance. My husband’s doctor prescribed a walker specifically for Parkinson’s. We ordered it and when it was delivered March 27, I was concerned with its size and bulk. I expressed this to the delivery person and asked if I could return it. He said, “Yes. You just give them a call.” He did NOT give a deadline. I told him my concerns as the walker seemed big for the space. The delivery person showed me how to fold it and learned it folded lengthwise making it difficult for me to carry up stairs to the bedroom/study area. I told the delivery person, my husband would try it out around the house and determine on its functionality and he should tell MedMart we may be returning it. My husband tried the walker out and it was difficult to maneuver around the furniture and fairly useless. This walker may be useful outside on long walks or in a nursing home with long hallways, but in a small house it is dysfunctional. He needs something smaller and lighter. On April 5, I called to return it and was told I couldn’t. They have a three day return policy. I told them no one ever told me that. They also said that I couldn’t return because it had already gone through insurance. I asked to talk to the manager and was transferred to voice mail. I left a message. There was no return call. I reviewed the invoice and there is no mention of a three day deadline. Currently I have placed a grievance against them with my insurance company. Obviously, my husband, who is at risk for falls, will not be able to get another walker through insurance if this one is not returned. I do not recommend this company at all.

      Queen City Med Mart, Inc. Response

      04/15/2024

      We appreciate your feedback, however this review was submitted on another platform as well and has been handled with the customer. 
    • Review from Richard S

      1 star

      01/30/2024

      Purchased a $2,000 golden chair for med mart in evendale 11 and 1/2 months later a bolt fell out of the chair nothing I did poor workmanship from ****** they came out to fix it red mark did charge me $149.05 to put a bolt back into a chair that should have been done at the factory. Rick the manager who has just spoke with said there's nothing they can do about it that they don't pay for service charges $149 of which $10 fee for gas to every customer they deliver in a day is absolutely ridiculous I would not recommend anyone to buy a chair from this place they don't tell you that little hidden secret until you need it if I could give them a zero I would

      Queen City Med Mart, Inc. Response

      02/04/2024

      Thank you for your feedback. I am glad the issue of your product was an easy fix. Like most businesses, if a technician is needed to assess or repair an item in your home, there is a fee associated. I wish we could offer free repairs, but in order to pay employees, fuel our vehicles and conduct business we have to collect for the services performed.
    • Review from Tammy Z

      1 star

      01/09/2024

      This would be a negative 10. My Dr ****** had sent all their paperwork the times and they still say they don't have it. Do I have been crawling around my house since my old ****** broke and I had stroke. Plus they NEVER return any of my calls. Poor ethics for a medical supply company. Even my insurance chi had called with no luck. Would really like a ****** had been long enough waiting. It's an urgent request.

      Queen City Med Mart, Inc. Response

      01/12/2024

      Good evening and thank you for your feedback. I apologize you have had a difficult time getting your equipment. When an item is being dispersed through insurance, the process can be extensive as we have to gather supporting documentation from your physician. I show your order has been being processed and currently, we are waiting on a physicians order and signature. Once we have those items from your Doctor, we will be able to release your product through insurance. Thank you.
    • Review from Danny H

      1 star

      11/07/2023

      I am very disappointed in MedMart. When we went to purchase the ******** Tracer IV, as soon as we changed it to a larger seat (from 20" to 22"), the entire wheelchair appearance changed. The 20" showed a basic wheelchair. However, when we changed it to either a 22 or 24" chair, The chair showed that the wheel chair now had a thick seat cushion and extended brake arms. Nowhere did it say that these were not included. After speaking with a customer service agent, they said that they would contact the manufacturer and get right back to me and then she asked me to send them a photo of what I received. I not only sent them a photo of what I received, but I sent them a screen shot of what the wheelchair was to look like after the changes we made that matched what I paid for. Nearly 2 weeks later, I called them to find out the status of the missing parts. They told me that I would be getting an email soon. Less than 5 minutes after I get off the phone, I get an email stating that ******** does not offer padded seats or extended brake arms but I could get a quote and pay more. So if Invacare doesn't offer these options, and Medmart does not stand behind the content of their own website, then this is flat out misrepresentation of a device and bordering on theft. It would be exactly like a car dealership selling a ******** online, you make the modifications, pay for it, and then upon delivery, you get a base model vehicle with an inflated price.

      Queen City Med Mart, Inc. Response

      11/22/2023

      Thank you for your feedback. The photo of the 22 and 24 inch wheelchair show the chair with the brake extenders and cushion, but it does not state those come with it. I appreciate your comparison to the Cadillac. If you were purchasing this item online, the photos of the Cadillac would have all of the upgrades on it, but you would still have to select and pay for those upgrades. You purchased the chair, not the cushion and the brake extenders. I understand the confusion and can change the photo on the website, but this is not misrepresentation of the product. You paid for the wheelchair and we provided you with the wheelchair you selected. The price you paid does not include the accessories, just the chair-it is not an inflated price. Please let us know if we can assist further. Thank you.

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