Business ProfileforSynexus

I'm not really 'complaining' per se, as I've not had major issues with the location, but it's difficult to find the right person to resolve this issue, so I was hoping this might edge it along. I'm part of the Synexus Orlando's Moderna vaccine trial, and I've run into a few issues. One, the debit card they paid us on last year was changed to a new one late last summer. they told me that I could pick up the new one by stopping by any time or waiting until my next visit. Unfortunately, I missed my scheduled visit, and didn't make it into the office until the booster shot was offered in November. I had thought they were crediting the new card for my surveys all of this time, but when the card was loaded, it was only loaded with credits starting that day, including for the visit and the surveys. I did not receive any credits for surveys taken between 7/30 and 11/15, even though I completed almost all of them. I should not forfeit these credits simply because I hadn't picked up my new card. This is about $200 worth of money. Secondly, the original debit card was deactivated in November. The call center told me that the study deactivated it, but I still had over $500 on the card. unfortunately, the address they have for me is out of date, and my mail forwarding expired, so while they said they could send me a new one, they can't update my address. they told me that only my study could do it. I asked one of the Synexus employees about this on my visit in January and they said they'd look into it for me, but I got no response back. I am unable to access this money until then. Lastly, at my last visit, I was told they forgot to pay me for a previous visit, so that I'd be paid for two visits at that session. after I left, I was only paid for one, so I'm missing another $100 there. Overall, I'm owed somewhere around $300. I've been playing phone tag with Synexus for weeks, but they are never htere when i call, and I'm busy when they do.