ComplaintsforOhio Media School

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Entered by BBB staff LO Consumer states she was attending the school and doing very well. A few ot***s were let go. She was still trying to complete *** courses. One of the teac***s started to lower *** grades over simple things after she made a complaint to the school. She also made a complaint about the teac***. She was dropped due to poor attendance because she did not appreciate the way she was being treated. She has been having multiple issues with the school and has tried reaching out to try and resolve them but no one has gotten back to ***.

  Business response

  05/22/2024

  Response to Better Business Bureau Complaint
  Dear *********,
  Thank you for bringing your concerns to our attention, and for the opportunity to address them ***e.
  We take all feedback seriously and are committed to providing a supportive and equitable learning environment for all our students. We regret to hear about your dissatisfaction with your experience and are keen to address your concerns thoroughly.

  
  Firstly, we would like to express our appreciation for the positive reflections you shared about your learning experiences, particularly your enthusiasm for writing, photography, and radio broadcasting. Your feedback about our instructors and the support provided by our Cincinnati team is invaluable, and it’s clear you have a genuine passion for your studies. For the period upon your enrollment in July 2023 through December 2023 you rated the institution a 5/5 on all of your weekly surveys in that period.

  
  Regarding the specific issues you raised:
  Grade Discrepancies and Instructor Concerns:
  To address the concerns about your grades and the instructor, we need more detailed information. Please provide the names of the individuals you mentioned in your complaint and the dates on which you reported your concerns. This will allow us to thoroughly research into the matter. Your noted that you expressed concerns to individuals on campus, but in your complaint, you did not provide the names of the campus staff that you approached with your concerns.

  
  Attendance and Administrative Dismissal:
  Our records indicate a significant decline in your attendance starting in late December, which ultimately led to your administrative dismissal due to lack of attendance. Consistent attendance is crucial for maintaining academic standing and ensuring that all students receive the full benefit of our educational programs.

  
  Attempts to Resolve Issues:
  We are also concerned by your statement that you have tried reaching out to resolve these issues without receiving a response. We strive to be responsive to all student communications, so understanding when and how you attempted to contact us will help us identify any gaps in our process.
  
  We are eager to work with you to resolve these concerns and enhance our program based on your valuable feedback. Your insights are crucial for our continuous improvement, and we remain dedicated to ensuring that every student feels supported and empowered.

  
  Please reach out to us directly at js*****@*********** (*** S*****) so we can discuss your concerns in detail and find a path forward that reflects our commitment to your education and success.

  In the meantime, I will also attempt outreach to you as well so that we can work to an amenable resolution.
  Thank you once again for your feedback and cooperation.
  Sincerely,
  J** S*****
  Campus Director
  Ohio Media School

  Business response

  09/26/2024

  BBB Complaint-********* *********
  External
  Inbox
  
  **** ******
  Attachments
  1:05?PM (3 hours ago)
  to me
  
  Hi *******,
  I am unable to upload to the portal. Please let me know if you need anything else for the complaint resolution. 
  Kind regards,

   

  Customer response

  09/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  I was trying to figure out an angle w***e you guys are coming from but it still seems as if you guys are overlooking the fact that I was mistreated at your establishment. Which made it impossible for me to have a decent experience at this school. It was very unprofessional and a very stressful environment. Once I started making complaints against the teac*** that also cursed at me, things went downhill. 

  Now my problem is what were your responsibility as a professional institute? So you make it impossible for me to graduate, mention my attendance didn't decline after my ordeal.

  You point out my responsibilities but not my rights. I had the right to ask for help which I did not receive. I have the right to request you all send the money back to my financial aid institute.

  Every moment since then I have felt that I was hustled out of my financial aid.

  If I was able to graduate, that would have been absolutely wonderful in my life but instead it was cut short due to your unprofessional teac***s and staff. At some point instead of fighting for the money fight for the people you are making money off of.

  I am a single mot*** that is now in debt for a certificate I never received. Also, I am unable to furt*** my talents due to the lack of responsibilities that this company did not exercise. I am after all one of the students that received an accountability award because I took accountability for everything.

  At some point this company needs to be held accountable for what they did to me and what they are still doing.

  Once you throw someone like me under the bus it  is only showing disrespect I was forced out because of my complaints. I was actually waiting on a response from the team so that I can return and find a reasonable solution. But again no one returned my call. Today I look back on the way that I was treated and to know that I am still being treated that way is the worst feeling ever. Especially when I have suffered from anxiety and I still pushed through to get things done to be the top of my class. To know that I have to pay a business that never held themselves accountable for their unprofessionalism.

  Also since I was unable to receive my certificate, since I was forced out. No one even looked into the matter because if they did they would not continuously try to throw me under the bus. YOU WANT YOUR MONEY I GET IT BUT WE ARE NOT IN COURT THIS IS THE BBB AND MY COMPLAINTS STANDS. YOU ALL CAUSED ME A GREAT DEAL OF STRESS AND STILL IS.

  This whole situation is so unreal, regardless of what I signed you guys had a legal obligation to ensure the safety of your students. Which you did not because you allowed your teac*** to disrespect me. While he still works t***e and I am sitting ***e trying to figure out my next move.

  When I first began t***e I was doing this for myself and for my deceased fat***. The fact still stand, I was basically verbally assaulted by two of your teac***s. Yes two! Address that, not my signature on a piece of paper that I was once proud to sign. Until I realized you all were hustling *****.

  Note I am not the only one, t***e are several students that say the same thing except they were not cursed out by the teac***. 

  Regards,
  
  ********* ********* A.K.A  *****- ONE OF YOUR TOP STUDENTS 
  

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello I’m ********* ****** I’ve been attending Ohio media school since dec -2021 .I have paper stating that I graduate on July 23 -2022 they information have been changed without knowledge due to my graduation date being changed. I feel like it’s false information.I notice how I took a class I had already taken before told them about it nothing haves not been resolved . No *** is really giving me information that I need . I’m paying a total of $60 dollars a month .I have financial aid .they are holding m***y not allowing us to have access to the m***y they are taking out some type of interest . Also over 20 students have quit I’m the only *** in my class that’s left . Also we have not received any computers, head ph***s , nothing to do our work , they campus is out dated nothing in the campus works the computers doesn’t barley work ,we sit in class all day not getting hands on experience nothing is getting d*** I feel like I’ve been failed as a student . I have not Learned anything in my experience of being with hands on experience. I payed for everything ,I do is out of my pockets .

  Business response

  08/30/2022

  BBB Serving Southern Ohio, Northern Kentucky, and Southeast Indiana 1 E 4 th, Suite 600 Cincinnati, OH 45202 Attn: **** ******* 
  *** *******, 
  Thank you for the opportunity to response to the correspondence sent to the Ohio Media School. 
  *** ********* ****** enrolled and started classes at the Ohio Media School in the Radio and Television Broadcasting program on December 14th, 2021 (Exhibit 1-EA) and as of July 219, 2022 is a graduate of the program (Exhibit 2-Final Transcripts). Based on our communication with the *** ******, we believe that what she is referring to the graduation ceremony which is scheduled for September 30, 2022. The campus holds two graduation ceremonies per year with *** occurring in the spring and the other in the fall. Attached is a TEAMS chat from July 19, 2022 showing the conversation where it was explained to *** ****** that she was a graduate as of July 21, 2022 and that the ceremony scheduled for September 30, 2022 (Exhibit 3-TEAMS Chat). 
  The curriculum at the Ohio Media School is built in a spiraling model. Concepts are introduced and built upon throughout the program. This gives the student a progressive learning experience. On Thursday, June 30, 2022, there was email correspondence between Nakia B****, Director of Education and Will J***s, Ohio Media School instructor, discussing *** ******** concern that she was duplicating a course which she had previously taken which needed to be addressed (Exhibit 4-Email Correspondence). On Wednesday, July 6, 2022, Will J***s sent an email directly to *** ****** to address her concerns and asked for the best way to contact her (Exhibit 5-Will J***s Email). It does not appear that this message was answered by *** ******. 
  On Tuesday, August 9, 2022 a message was sent to Financial Aid with the *** ******** ph*** number alerting them that a message was left by her expressing questions concerning her financial aid disbursement that needed to be addressed. *** ****** was contacted and the email response that she sent back requested the account balance and her ledger card which was sent to her on August 9, 2022 (Exhibit 6-Account Balance Email). 
  The Ohio Media School campus has a Learning Resource Center with 13 desktop computers and 7 laptops for student use. There are 7 audio studios at the campus which were updated in 2020 with new RodeCaster Pro audio boards and a radio and television station in the building. The campus also has an equipment room with studio and DSLR cameras, tripods, light kits, microph***s, and dr***s that are inventoried and kept in good working condition for student use. 
  *** ****** made the statement that she did not learn anything at the Ohio Media School. As part of our education process students regularly submit student reflections. *** ****** has completed several weekly student reflections explaining what she had learned that week and how that information would benefit her in her career (Exhibit 7-Student Reflections). She also stated that many of the students in her class had "quit" however of the 11 students available for graduation from the December cohort 10 graduated on time which equals a 91% on-time graduation rate. 
  We look forward to continuing to work with *** ****** and supporting her in achieving her career goals. 
  Thank you, 
  Rhonda F****** Campus Director Ohio Media School-Cincinnati 
  

  
  

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