ComplaintsforBeechmont Volkswagen
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Extremely disappointed with service at this dealership! We have been VW owners for over a decade and have always used this body shop. We have been very dissatisfied with our service in the last several months for both of our cars. - Took Beetle in because of engine noise, nothing could be found wrong except for needing an oil change earlier than expected. - Took Beetle in because trunk could only be opened from the inside. Body shop claimed that the inside latch was broken prior to bringing in and they would have to take it completely apart to fix (min cost 1k.) Mind you, I had opened it with no issue prior to driving it over. - At this same visit, when participating in small talk with gentleman behind the desk, he made a sexist remark, "I'm glad I'm not a woman so that I don't have to do any of the Thanksgiving cooking." - Took GTI in for an oil leak. Body shop couldn't find issue and sent us home. - GTI still leaked oil and took it back. Body shop said that it would be a 5k fix. This GTI is a 2015, so we thought long and hard about investing this money. Feeling assured by body shop that we would get many more miles by doing this, we moved forward. - After repair was completed, my husband drove off lot and within 30 miles, the engine started making a horrible sound. Now body shop claims we need a new engine which would cost an additional 10k.Initial Complaint
11/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
**************** Failed to diagnosis my car properly and left out key components on the receipt ---------the dealership made it worse ------------------ refund of all oil changes that were promisedInitial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
workmanship on engine --------tried to call Cody ---------------no response back ---------the engine was replaced by Beech Mont and I will be calling VW to launch a complaint if this is not taken care ASAP or my car shuts down -----
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.