ComplaintsforRent A Center

• Initial Complaint

  05/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  MY FRIEND SISTER ***** ******** , **** ******* **, ***** IS 67,6 YRS OLD DISABLE, I WHEN WITH HER TO PAY UFF RAC, LAST MONTH SHE WAS TOLD SHE HAD 2 PAYMENT KEFT OF LESS THE 230 TODAY SHE WAS TOLD 558, YEA SHE GOT UPSET THEN A LADY CRUSED HER OUT TO, THEY BEEN TAKING MONEY OUT OF DEBIT CARD WITH OUT TELL ** *****. ENOUGH ABUSE,

  Customer response

  05/02/2024

  They gave me receipt yesterday and 2 yrs on payment which I told her she has many missing payment only owe one more month 170 and she stated a wrote that 558. I disputed this and was rudely called a b***h old lady,, I have over paid. she taking out unauthoize money out of my debit card, She a new store manager, And the other new lady told me excuse the worf that she will f**k me up B***h, I inforded both of them I will report to their boss and BBB, 

• Initial Complaint

  01/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On Dec 2, 2023 I paid a down payment of $30.84 to Rent-a-Center for a mattress and base. They ended up not bringing it when they said they would, multiple days. I asked for a refund and the gentleman working said the manager would have to do it. I came the next day and spoke to the manager and she said it was done but I had to wait a couple of days. 2 weeks later, I still didn't have my refund. She told me to contact corporate I.T. I called them and a man said ***** would call me back about my refund., the was a week and a half ago and no one has called. I want my money back.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  on or about Oct 18 I conceal an order for a bedroom set. I conceal and RAS stated they refunded back my money $153.98, I have been to their store with my back statement and they refuse to even look at it stating i got my refund, I have witnesses even today Dec 11, 2023 with my bank statement manager Mr. H***** again he wasn't even going to look at my statement refusing to refund me my money that they gave to me, I have spoken w my bank and to date RAC at 2010 Ferguson rd 45238 ###-###-####. I have been a good customer always paid my payment on time, And know they refuse to return my refund, I am 67 yrs old disabled and only income is SSDI/retirement. Please help me get my money. I had to pay someone for a ride to date $60,

  Business response

  12/29/2023

  Hello,

  We completely understand *** ******** concerns and sympathize that this has taken the amount of time it has to resolve.. We did complete the refund at the store level. The transaction did post at the store level showing the money refunded to *** ********** card. After some time of not showing on *** ********** bank account, we pushed the complaint to our finance office. Our finance office was not able to pull the transaction on their end. When we discovered this we called *** ******** to let her know that we would go ahead and do a cash refund to her in person at the store to resolve the matter. We appreciate our customers. *** ******** is an existing customer and has completed business for many years with us. We apologize for any inconvenience we may have caused her, and we hope that she will continue to do business at her local branch.

  I have attached the first transaction that was completed at the store showing a refund to her card. I have also attached the refund that was done in cash to *** ********.

  Warm regards,

  Shannon S******** Regional Director

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩