ComplaintsforNew Appearances Painting and Restoration, LLC
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Complaint Details
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Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made the final payment January 9th. The initial amount quoted was 16500, but I believe I ended up paying around 18k Scope of business in contract: SCOPE OF WORK. Brush Masters Painting shall ensure the painting surfaces are free from dust, dirt, mildew, fungus, loose materials, faults, and defects, and otherwise properly prepare the surface to receive the paint, to ensure complete even coverage and adequate adhesion of the paint to the surface. New Appearances Painting agrees not to begin work until the surfaces to receive paint are clean, dry, free of defects, firm and sound to design shape. Upon completion, the painted surface shall be uniform in appearance; with complete coverage; free of runs, sags, and skips; with sharp clean edges, when finishes join other. New Appearances Painting is responsible for the clean-up of any splatters caused during painting. I left a bad review that I planned to remove once he fixed my house. He responded to my review soon after by texting my personal phone at 11:30 at night to tell me that I needed to take the review down or else he won't fix anything. He also stated in the text that my review won't even matter because that name was three business names ago which sounds like fly by night business practices operating under multiple names like that. He also operates under Brush masters painting and deck repair llc and another name but I have been blocked on social media so I can't remember the other names. I have uploaded photos of the paint job which shows it does not meet the scope of work. I feel it was incredibly unprofessional to contact my personal phone in the middle of the night to tell me to remove my review else they wont touch my house. I would be okay for him to fix the paint job but put refund as resolution since I am also concerned about him coming to my home since he was texting me angrily.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.