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Complaint Details
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Initial Complaint
08/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Won an auction on 16 August for the amount of $12.98. Shipping for the item turned out to be a whopping $105.00 total!!!! This was through ** ****. Requested refund. They said they cannot refund the money. McKenzie at the ** location (******) replied that the money is essentially lost. That is laziness and bad business practice. McKenzie B***** Project Manager Email: ******************************** Phone: ###-###-####Customer response
08/27/2024
Correct. the complaint address is accurate-the main headquarters number since it is policy driven.Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been doing business with CT for several months, buying rare coins at auction--and every time I have the same issue--remarkably slow turnaround on shipping. Generally you're charging me 15-18% on each item--since December, I've paid around $800 in fees for remarkably slow response time, and that's not even including the shipping fees you charge when you DO respond. If I have to pay a "premium" then I should get at least mediocre service. In the latest example, on March 7, I paid you $1773.53 for a gold coin, which includes a $270.54 premium, from your ******* ******* ** office. It still has not shipped. Lee F***** emailed on March 9th that it would go out "early this week." It has not. I called and spoke with him yesterday and he said it MIGHT go out today, 3/15, but he has over 100 items to process. This is not acceptable. If I have to wait another couple of days, I will dispute the amount in full and have that entire amount reversed to CT. You are making it very hard to do business with, and if you're going to continue to charge premiums, then you need to significantly up your game.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.