Customer ReviewsforSolgen Power, LLC

Absolutely horrible experience so far. Install was in February. Got rescheduled a half dozen times. Never hooked up to the electric panel until August. Finally got turned on in august to find out one of the panels doesnt work. Still not working in October. Paying this much for anything I would expect some professionalism but just the opposite. Nobody ever calls back. Still waiting for them to reschedule my service call for the panel not working. Also since they took so long on the instal they cost me the whole summer of saving power for the winter. Now I will likely have loan payment and electric payments. Ever time I call its the same answer. Someone will call within the day but never do. Horrible experience 100% do NOT recommend . They apparently cant find contractors. If this is how they treat customers that are paying $70,000 for the service I can just imagine how they treat contractors they have to pay

We hear your frustrations, project delays can be extremely frustrating, only to get to completion and there are more issues to address. Your system is covered under warranty and we will work to get this completed. Reviews like these are not ones we want to see but we appreciate the feedback as we make changes to improve services. Feedback like this is crucial to that process. 

Not sure where to begin, not enough characters to say everything. bottom line is this company starts off well but lacks follow thru. Try calling and you always get sent to a different department and very rarely do they call back, you the customer have to make the effort cause they won't. Started this process back in March and just now got it up and running do to a number of miss schedule on their part. 1. didn't realize it was a ground install so they bumped it out a full month cause they didn't have a crew for my area. 2. ground crew prepped for the wrong set up so the system installers couldn't finish their job the next day, had to reschedule all that to finish it correctly, 3. backfill job got scheduled 3x and after a month of I did it myself because we having small animals and 2 very young grand kids living with us I did it myself, still waiting on getting reimbursed for those charges. Keep in mind this whole time I have had to call, email and or text to get anything done. also they installed frame system with a cordless impact which anyone who works with them knows they are for loosening nuts not tightening so I had to go thru with a torque wrench and snug the nuts up. I also had to clean up the kindorf that they cut off, they left very sharp edges that hang out on both ends. The crews are very professional but the company just doesn't seem to care much about the customer once they have you under contract.

We are deeply sorry for the delays you've experienced with your project. We understand that every project is unique and comes with its own set of challenges. We are delighted that your Permission to Operate has finally been approved, marking a significant milestone in this endeavor. In light of the inconveniences you've faced, we want to make amends. Our Customer Support team has taken prompt action and added you to the payment sheet for a 50% reimbursement of the cost associated with trenching on your project. Your satisfaction is of utmost importance to us, and we hope that this gesture helps alleviate some of the frustration you may have encountered during this process. We appreciate your patience and understanding throughout this journey, and we remain committed to delivering a successful project for you. If you have any further questions or concerns, please don't hesitate to reach out to our team. We are here to assist you in any way we can.

Everything started out well. They came last week to upgrade my electric panel. Solgen left an outlet in my garage with an output of 236 instead of 120. This fried my garage door opener and a radio. I contacted the company 2 days after, once we realized the extent. I've called customer support but no one is ever available. I've left messages, sent emails, sent texts. No one has contacted me and I continue to live with the fire hazard they left behind. **************** is horrible. I want someone to reach out to me and get this resolved.

Upon our response today, we see we did get this scheduled for 7/31. Any damages caused by the installation are covered by Solgen Power. We are sorry for any inconvenience this may have caused. 

I support the concept of green energy and always wanted to take part in using solar in some way. We drive hybrid vehicles and believe in the need for lower carbon emissions. As educators my husband and I want to do our part to reduce our impact on our fragile environment.

Thank you for joining us in our mission to make a brighter future for our people! Renewable energy is important and thank you for choosing Solgen Power to invest in power ownership! 

I love having solar panels on my roof! I have benefited greatly on my energy bills and it feels nice to be helping the environment. In addition, the installers made them blend with the house and my neighbors tell me how nice it looks!

We are so happy to help. Congratulations on making the switch to Solar and taking the step towards ownership of your power! Thank you for sharing a good word about our services and we are also glad we met your expectations. 

Solgen has been very communicative and worked with us through a few delays outside of their control. We are very happy with our new system and already seeing a positive impact.

Thank you for taking the time to share your experience, a five-star rating goes a long way! We are glad to have been of service. welcome to the Solgen Family! 

I have purchased solar panels from Solgenn Power and I'm so excited about the prospect of working with this company to do something beneficial for our planet in the form of solar energy. They have been a great company to work with from start to finish and we're there for me to help straighten out any rough spots in the process. They worked with the city and the utilities company in ********* to make sure they had the permits and inspections needed to complete this project. I would recommend Solgen Power as a company that's great to work with in taking on a project that's worthwhile for all.

We are so grateful for your glowing review, and appreciate your recommendation. Thank you for your five-star view, please let us know if we can be of further service! Congratulations.

I recently signed up to receive solar energy from Solgen Power. Josh B******** was quick, very knowledgeable and passionate about he information on the benefits of solar energy.

Thank you so much for your feedback, we are excited to get your Solar project completed, please don't hesitate to reach out to us during the process with any questions or concerns! We are here for you.