Customer ReviewsforTablo

Seems I'm not the only one that's having problems. I've been a customer for about a year and their old system's software was good and worked well, even though the TV Tuner reception was awful. At least the software was useable, but the generation 3 was only available for ******** Firestick. They advertised the new hardware and software this past spring, saying that they now had an app for ******* TVs with the 4th generation of Tablo units. I bought new units on ****** and loaded the new ******* app on my ******* TVs. Now I could remove the intrusive Firesticks. But wait! Nothing on the new software is working correctly unless it's run on the Firestick. The ******* app has so many bugs I need an exterminator. At first, I talked to them on the phone and through support and realized it was a new system that needed working on. That was 3 or 4 months ago. I decided to open up a new support ticket because that's been enough time to fix the problems. They ask for information, I send it, they close the ticket. Nothing was fixed. I ask them to reopen the ticket, they do, they ask for information, I send it, they close the ticket. Nothing was fixed. Seems to be an ongoing problem and "THE TRUTH" would help my disposition. If they are still having problems with the app software, they need to just say it or give me my money back on the 3 new Tablo's I have. They either need better coders or admit that possibly they are in over their heads. STOP the stalling.

Hi ****, I'm sorry to hear you're not having a great experience with the Tablo ******* app. I've shared this feedback with our product team as they work on continuous improvement updates to all Tablo applications. We hope to see some significant improvements here soon, thank you for your patience while our team works on this.

It never works! If I can actually get it to connect it won't play. I called multiple times I'm always told to uninstall the app and reinstall or email us. They want videos of what it is doing which won't load the way they want you to do it. This last time I called he Again said to uninstall and reinstall the app. And then it should work the next time you try. Well then I've missed the program that I was trying to record.What's the point. I've told them multiple times that it doesn't work that every time they Maybe get it to come on the next time I turn on it's not working again, and that I would like my money back.Because it does nothing they say it's going to do and every time I ask they refuse. It wasn't worth $5, let alone the 150, we paid for it!

Hi *****, I sincerely apologize for the connectivity issues you've run into while using Tablo. Our team will be reaching out shortly to review your interactions and make some recommendations that we're hopeful will help improve your performance.

Constant problem giving me a way to enroll. Freezing and going to ****. I have been a customer for 9 months. Cannot access my local channels. No consistent customer service way to correct.

Hi ******, our team is aware of this issue and we have an update on the way to resolve it. This update is currently in Roku's hands as we wait on it to be approved and published to the Roku Channel store. We're hopeful this update will be approved and published ASAP. In the meantime, I highly recommend viewing this article and following some of its instructions to mitigate the issue: ****************************************************************************************************************************************************

I have been constantly in Email contact since before July 11th with a company that produces resp sells the product TABLO for watching TV OTA. Their product has a defect that I have described to them rather thoroughly, and they keep on stalling resp prolongating the return or replacement of the product, so that now there is no more money back Guaranty available.The company's product is defective. End of story

Hi *******, our team has located your ticket and is escalating it now. Based on your description of the issue, we believe this could be related to a buffering issue, or a known problem on the platform you're using. Our team will be in touch shortly with a few questions to determine the best way to help resolve the issue.

They said they have sent me a replacement over a week ago and gave me a tracking number which I followed, but it seems that it was sent, and received by someone in the state of Georgia on the 7th of August. This company is not at all trustworthy and should be given an appropriate rating. This hesitation in returning my money was delayed long enough so that the 30 day no-questions-asked-money-back-guaranty was nullified alone through their action of wilfull slowdown. Such a disgrace! This company should be made aware that they can not rip off their customers so intentionally. Shameful!

Ordered the unit off their website. Received it and spent considerable time trying to make it work. Called them for help and then they tell me it will not work with my TV! They then inform me that I have to pay shipping to return it! Nowhere on their Webste does it ask what brand TV you have before they take your money and send one.

Hi ***** we're sorry to hear you're not satisfied with your experience with Tablo. Our retail packaging, website and documentation try and make our supported platforms as clear as possible. The 4th Gen Tablo will also be adding a number of supported devices in the future, and we hope that you'll revisit us if we add compatibility for your devices.

This speaks volumes about your business ethics. They say that a person that's happy with the goods or services they receive from someone will tell one or two people about their good treatment BUT a person that's unhappy will tell ***** people how unhappy they are. Care to guess what I'll be doing??

Setup was easy other then it seemed to have a issue with connecting with my wifi. I ran the programming as told via their app, scanned for channels and only got 66 of them. I moved then device around as suggested and tried multiple windows and still only was able to get 66 channels. This was upsetting knowing the website said i should get over 150 for my address.After trying many times I finally decided to return the device. I had to email Tablo support and after a couple days got a return email about how to return the device for a refund. I also learned that shipping the device back was not covered in their refund and so I ultimately lost $15 having to send it back to them. It took approximately 3 days and on March 7th it arrived and so I contacted customer support again to ensure they did get the device and I was told that everything was good and a refund was processed and I may have to wait 5 to 10 days for the funds to settle.A week passed and I still didn't see the refund in my account and contacted my bank. I explained the 5 to 10 day settle period the lady was baffled and said she never heard of anything like that before and nothing should take more then 3 to 5 days so I emailed Tablo customer support again to make sure the refund was in fact on the way. It was at this time I was informed there was a error and they in fact didn't process a refund and now started the refund process and said it could take another 5 to 10 days.After reading this I became upset already knowing I've waited 7 days and now had to wait upwards of 10 more days. So I sent a email to them expressing my concerns and anger over this situation. I got a email simply saying "sorry for the inconvenience" and that my refund is in process but may take upwards of 10 days. So clearly their support staff have little to no care to the actual inconvenience this has caused and have made no attempt to fix or change it in anyway other then saying sorry. Would have given a zero stars

Hi ******, ***** here. We've reviewed your case internally and I would like to apologize for the miscommunication. Our support staff encountered a delay in processing your refund due to an error on our end. Your refund has since been fully processed and our team is reviewing this case to ensure this error is not repeated in the future.

Hello *****. Thanks for the comment, but I personally do not accept the apology. May sound harsh but seeing as I've spoken to 3 separate people on the issue in the emails and no one caught this supposed error for over a week, thats not acceptable. I am disabled and have limited resources and having to wait this long because of someone's obvious error has caused serious inconvenience for me and has even caused my bank account to go $68 in the negative now when it should be still a positive $42 if I had gotten this refund on time as first stated March 7th. Instead its March 18th and I'm still waiting for my refund with a negative bank account.