ComplaintsforU Sports

• Initial Complaint

  11/07/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I yet again ordered another shirt for my daughter bc the last one was too big. I ordered it on 10/6 and it has never been filled or sent. I have emailed and called and no one responds or answered the phone. I would like the item or my money refunded. Preferably the item

  Business response

  11/07/2024

  Hello, 

  This order was placed on September 6th (see below).  The order is in line for production and will be sent as soon as it is complete.  We need to allow up to six weeks for production, as stated clearly on or website:

  4. Choose to pick up your order at our store/your school or ship to your home.
  5. Allow approximately 2-3 weeks for order fulfillment. Lead times may be longer during peak order periods, approximately 3-4 weeks.
  6. Receive an email from us when your order is ready for pick up or has been shipped. 
  
  

  ** ****** *****
  Order #*********
  Item Ordered
  Update Status
  
  
  Create ShipmentEmail
  Order Products
  Product Quantity Ordered Status Price Total
  Youth Attain Wicking 1/4 Zip Pullover
  Color: Graphite
  Size: Youth X-Large
  Name on Front: Serena 1 Item Ordered
  
  $48.00 $48.00
  Subtotal $48.00
  USPS Ground Advantage $5.21
  Sales Tax $3.59
  Grand Total $56.80
  Sale Information
  Order Id *********
  Sale Title ** ****** *****
  Sale Code 94J3T
  Date Purchased Oct 6th, 2024 (4:53pm)
  Customer Information
  No information available
  Billing Information
  Email Address belinda.guffey@boone.kyschools.us
  Phone 5136079782
  First Name Belinda
  Last Name Guffey
  Street 1 69 Apple Rd
  Street 2
  City Amelia
  State/Province OH
  Postal Code 45102
  Country US
  Card LINK
  Shipping Information
  First Name Belinda
  Last Name Guffey
  Street 1 69 Apple Rd
  Street 2
  City Amelia
  State OH
  Postal Code 45102-1707
  Country US
  Receipts
  Oct 6th, 2024 (4:54pm) Download
  Fulfillment
  
  Tracking #
  CarrierCanada PostFedexPurolatorUPSUSPS
  Save
  Notes
  Save Notes

  Business response

  11/07/2024

  Hello, 

  This order was placed on September 6th (see below).  The order is in line for production and will be sent as soon as it is complete.  We need to allow up to six weeks for production, as stated clearly on or website:

  4. Choose to pick up your order at our store/your school or ship to your home.
  5. Allow approximately 2-3 weeks for order fulfillment. Lead times may be longer during peak order periods, approximately 3-4 weeks.
  6. Receive an email from us when your order is ready for pick up or has been shipped. 
  
  

  4H Golden Spurs
  Order #*********
  Item Ordered
  Update Status
  
  
  Create ShipmentEmail
  Order Products
  Product Quantity Ordered Status Price Total
  Youth Attain Wicking 1/4 Zip Pullover
  Color: Graphite
  Size: Youth X-Large
  Name on Front: Serena 1 Item Ordered
  
  $48.00 $48.00
  Subtotal $48.00
  USPS Ground Advantage $5.21
  Sales Tax $3.59
  Grand Total $56.80
  Sale Information
  Order Id *********
  Sale Title 4H Golden Spurs
  Sale Code *****
  Date Purchased Oct 6th, 2024 (4:53pm)
  Customer Information
  No information available
  Billing Information
  Email Address *********************************
  Phone **********
  First Name *******
  Last Name ******
  ****** * ** ***** **
  Street 2
  City ******
  State/Province OH
  Postal Code *****
  Country US
  Card LINK
  Shipping Information
  First Name *******
  Last Name ******
  ****** * ** ***** **
  Street 2
  City ******
  State OH
  Postal Code *****-1707
  Country US
  Receipts
  Oct 6th, 2024 (4:54pm) Download
  Fulfillment
  
  Tracking #
  ************* *************************
  Save
  Notes
  Save Notes

• Initial Complaint

  10/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Placed order for school apparel 08/02 and still have not received the order. My card was charged at the time the order was placed and the business has stopped responding to calls and emails. Some of the items purchased were for fall sports.

  Business response

  10/23/2024

  Hello, 

  The order referenced on this complaint is complete and at the warehouse awaiting pickup (as requested by customer).  See below for details and please do not hesitate to reach out if there are further questions. 

   

  Order #*********
  Complete
  Update Status
  
  
  Create ShipmentEmail
  Order Products
  Product Quantity Ordered Status Price Total
  Youth Wicking Fleece Hoodie
  Color: White
  Size: Youth Large
  ********** Logo Options: Script 1 Complete
  
  $38.00 $38.00
  District Women's Perfect Tri V-Neck Tee
  Color: Heathered Charcoal
  Size: Womens 3X-Large
  ********** Logo Options: Rockets 1 Complete
  
  $24.00 $24.00
  Heavy Blend Hooded Sweatshirt
  Size: Adult Medium
  Color: White
  ********** Logo Options: Distressed 1 Complete
  
  $37.00 $37.00
  Youth Heavy Cotton T-Shirt
  Size: Youth Medium
  Color: Black
  ********** Logo Options: Script 1 Complete
  
  $15.00 $15.00
  Raw Edge Crew
  Color: Black
  Size: Medium
  ********** Logo Options: School 1 Complete
  
  $40.00 $40.00
  Ladies 1/4-Zip Sweatshirt (EMBROIDERED)
  Color: White
  Size: Ladies Medium
  ********** Logo Options: School 1 Complete
  
  $40.00 $40.00
  Ladies Posicharge Tri-Blend Wicking Fleece Crop Hooded Pullover
  Color: Dark Grey Heather
  Size: Ladies 4X-Large
  ********** Logo Options: Ohio 1 Complete
  
  $53.00 $53.00
  Sport-Wick Fleece Hooded Pullover
  Color: Kelly Green
  Size: Mens 2X-Large
  ********** Logo Options: Bar 1 Complete
  
  $45.00 $45.00
  Subtotal $292.00
  Pick up at ******* location - *** ****** ****** ***** ***** ** $0.00
  Grand Total $292.00
  Sale Information
  Order Id *********
  Sale Title ********** High School Spirit Shop
  Sale Code *****
  Date Purchased Aug 2nd, 2024 (4:20pm)
  Customer Information
  Student's Name ****** ********
  Billing Information
  Email Address ************************
  Phone **********
  First Name *****
  Last Name ********
  Street 1 ** ****** ***** **
  Street 2
  City ******
  State/Province **
  Postal Code *****
  Country US
  Card **** ····**** (4/2027)
  Shipping Information
  First Name
  Last Name
  Street 1
  Street 2
  City
  State
  Postal Code
  Country
  Receipts
  Aug 2nd, 2024 (4:20pm) Download
  Fulfillment
  

  Customer response

  10/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  08/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order placed July 15 (with estimated three week turnaround time) for 8 school uniform shirts. I was charged $307.07 on 7/15/24. Despite multiple calls and emails, I have had only two responses stating that "We received your order, and it is in production. I do apologize in advance that we are running a little longer than usual turnaround time.." Please help refund my money and warn others not to do business with this unethical company.

  Business response

  08/28/2024

  We responded to the customer on August 7 and again today, August 28.  We are waiting to hear from the customer if she would like to cancel her order.  She has not asked us to cancel or refund to this point, but we are happy to do so, if desired.  Below are the responses we provided: 

  August 28

  Hello *****,
  
  Your items have been ordered and we are still waiting for your items from **** ********** to arrive.  We do expect a shipment this week.  When they do arrive, we will process them immediately. Unfortunately, we are not permitted to substitute this brand uniform.  
  
  
  Please advise if you like to wait for your uniforms a little longer or cancel for a refund. We do apologize for the inconvenience and delay. 
  
  
  

  August 7

  Thank you for your order and for your inquiry.  Your order is in line for production and will ship soon.  We are striving to get all school orders complete before the start of the school year.  Your order is scheduled to ship so you will receive an email notification at that time with a tracking number. 
  
  All the best to your family for a wonderful school year, and thank you for your kind patience during our busy back to school season! 
  
  Thank you, 
  
  U Sports Customer Service Team
  U SPORTS Corporate, School and Team Apparel
  *** ************ *** **** * ******** ** *****
  
  

  Customer response

  08/30/2024

  The  company emailed yesterday that they processed a refund as documented on the attached paper but it was never posted to me account.  Please help in getting the refund.  I am grateful for your help!

   

   *****

  Business response

  09/03/2024

  The customer requested a refund on Wednesday, August 28.  We issued a cancellation of the order and processed a refund on the same day - Wednesday the 28th.  I did advise that it likely takes a few days to show up on the credit card, since she responded the very next day stating it did not show up.   Below is the , correspondence, receipt and the refund amount that was issued on the 28th for the full amount: 

  Correspondence (including today's): 

  *****, 
  
  
  We were contacted by the BBB regarding your refund, which we processed on August 28th at your request.   
  
  
  Receipt is attached and shown below.  As I mentioned, it is not an immediate refund, and probably will take up to a week or so with the holiday weekend.   The bank returns are not in our control.   Please give this time.  
  
  
  Transaction history
  ID Date Status Payment Method Type Amount Description Metadata
  
  ******** July 15th, 2024 (12:52:20 pm) Settled Link SALE $307.07
  ******** August 28th, 2024 (10:31:14 am) Settled Link REFUND ($307.07) order cancellation
  
  
  All the best,
  
  U Sports Customer Service Team
  U SPORTS Corporate, School and Team Apparel
  *** ************ *** **** * ******** ** *****
  
  Customer Service: ************    
  
  PICK UP HOURS:  Monday through Friday, 10-4 
  

  We processed the return on the 28th.  It likely take a few days to show up on your credit card.  I’m sure you will see the credit very soon if not today, but, of course, let us know if it does not.  

  
  All the best,
  
  U Sports Customer Service Team
  U SPORTS Corporate, School and Team Apparel
  *** ************ *** **** * ******** ** *****
  
  Customer Service: ************    
  
  PICK UP HOURS:  Monday through Friday, 10-4 
  
  
  
  On Aug 29, 2024, at 11:04 PM, ***** **** <*****e.****@yahoo.com> wrote:
  This has not been posted to my account.  When did you process it?
  
  
  Sent from Yahoo Mail for iPhone
  
  On Thursday, August 29, 2024, 7:13 AM, ***** **** <*****e.****@yahoo.com> wrote:
  Thank you
  
  
  Sent from Yahoo Mail for iPhone
  
  On Wednesday, August 28, 2024, 10:34 AM, Online Orders <************************> wrote:
  
  *****, 
  
  
  We understand that you are no longer able to wait for your items to arrive.  Thank you for letting us know you would like to cancel your order for a refund.  
  
  
  Cancellation and refund receipt attached.  
  
  
  All the best,
  
  U Sports Customer Service Team
  U SPORTS Corporate, School and Team Apparel
  *** ************ *** **** * ******** ** *****
  
  Customer Service: ************    
  
  PICK UP HOURS:  Monday through Friday, 10-4 
  
  
  
  
  
  
  
  
  On Aug 28, 2024, at 9:55 AM, ***** **** <*****e.****@yahoo.com> wrote:
  Please  refund the full amount of my order   *********   
  $307.07
  Your prompt attention is appreciated.
  
  
  ***** ****
  
  

• Initial Complaint

  08/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a tshirt on 7/11/24. I was never contacted that the order was ready until I contacted the company and they said it could be picked up on 7/23. I had someone come to pick up the order at 11:40am and it was not ready. Apparently order was not even printed yet. I attempted to go to store on 7/28 and it was not yet open. I could not find hours on store front or on email. Finally found at the very last page on the website. Business address was not on google as they had moved. Attempted to leave 3 voicmails and no one returned my calls on 7/28, 7/29 or 7/30. I finally emailed and asked for someone to call me. They responded via email But will not call me back. Asked me if I wanted my order shipped instead. I asked for them to ship my order for free for all the hassle. Still awaiting an answer and a phone call.

  Business response

  08/06/2024

  Hello, 

  ********* x husband (******) was in touch with us and indicated he would pick up this order, along with his order on 7/23 at or after 12:00pm. Since the customer was going to pick up order instead of having it shipped we offered to waive shipping fees.
  
  The gentleman came in on 7/23 at 11:37 to pick up the order (23 minutes early and our production department was still processing the order).  The order was completed by noon that day, as promised, but they did not come back to pick up.  Nobody came back to pick up the order after several days.  On August 1 we attempted to reach the customer again to offer to ship or hold the order.  I did not receive a response via email, until 8/2 with "Did you ship it?"   We did ship the order at that time and did not credit back shipping fees. 

  I did have a conversation after the "failed pick up attemt" and they indicated they wanted something perhaps free, stating "I hope you will do something for us for the hassle."  We made the decision to communicate via email to avoid awkward conversations. 

  Below is the final correspondence we sent and we consider this matter closed.  

  Thank you. 

  *******, 
  
  
  Your orders are packaged for shipping and will be picked up by our mail service on Monday.   I’m not sure where the disconnect occurred, but the two orders have been sitting at the store for pickup for ~ a week.  Your ex-husband agreed to pick them up at noon or later on July 23rd.  Unfortunately, he arrived at 11:37am and didn’t want to wait for completion of the orders at the agreed upon time.  
  
  
  I’m sorry you did not have an excellent experience with your order, and we do hope your show went well.  
  
  All the best,
  
  U Sports Customer Service Team
  U SPORTS Corporate, School and Team Apparel
  502 Technecenter Dr. Ste. D
  Milford, OH 45150
  
  Customer Service: ###-###-####    
  
  PICK UP HOURS:  Monday through Friday, 10-4 
  

   

  Customer response

  08/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I called and left multiple messages on their voicemail and even stopped by their store. No one would return my call. They still have not. I do not want anything free from them, I would just like my shipping charges credited since I spent my gas money and time to go pick them up and they were closed bc they do not have hours listed on their their direct website or on their storefront windows or door. I just honestly would like someone to call me back. 

  
  Regards,
  
  ******* ******
  

  Customer response

  08/07/2024

  As you can see above, I made many attempts for them to communicate with me about the final shipping change from pickup to ship. No one called me back or answered the phone any of those times after initial pickup. I also emailed several times, did not get a response until Aug 1. I have additional phone calls from July 28-30 but my phone erased them in the call history :(

  Business response

  08/09/2024

  It appears this is a duplicate of the complaint issues on August 3, 2024.  Accordingly, our response remaings the same: 

   

  Hello, 
  ********* x husband (******) was in touch with us and indicated he would pick up this order, along with his order on 7/23 at or after 12:00pm. Since the customer was going to pick up order instead of having it shipped we offered to waive shipping fees.
  
  The gentleman came in on 7/23 at 11:37 to pick up the order (23 minutes early and our production department was still processing the order).  The order was completed by noon that day, as promised, but they did not come back to pick up.  Nobody came back to pick up the order after several days.  On August 1 we attempted to reach the customer again to offer to ship or hold the order.  I did not receive a response via email, until 8/2 with "Did you ship it?"   We did ship the order at that time and did not credit back shipping fees. 
  I did have a conversation after the "failed pick up attempt" and they indicated they wanted something perhaps free, stating "I hope you will do something for us for the hassle."  We made the decision to communicate via email to avoid awkward conversations regarding this matter.

  
  Below is the final correspondence we sent and we consider this matter closed.  

  
  Thank you. 

   

  
  *******, 
  
  Your orders are packaged for shipping and will be picked up by our mail service on Monday.   I’m not sure where the disconnect occurred, but the two orders have been sitting at the store for pickup for ~ a week.  Your ex-husband agreed to pick them up at noon or later on July 23rd.  Unfortunately, he arrived at 11:37am and didn’t want to wait for completion of the orders at the agreed upon time.  
  
  
  I’m sorry you did not have an excellent experience with your order, and we do hope your show went well.  
  
  All the best,
  
  U Sports Customer Service Team
  U SPORTS Corporate, School and Team Apparel
  502 Technecenter Dr. Ste. D
  Milford, OH 45150
  
  Customer Service: ###-###-####    
  
  PICK UP HOURS:  Monday through Friday, 10-4 
  
  

  Customer response

  08/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I still have not received a phone call from the business and I did in fact email them on Aug 1 to ask them to ship and they did not. 
  
  Regards,
  
  ******* ******
  

  Customer response

  08/20/2024

  I did finally receive the orders. I never did hear back from the company via phone or email. 

  Customer response

  08/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. I would just like the company to call me or at least email an apology. I would also like them to update their hours on their storefront
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  09/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I bought two shirts on Aug 15. One month later I still don't have them. These were shirts for my son's school. We wanted them for fall sports season, which is quickly ending. They still don't know when the shirts will be in to even make them. I found another place in town make some similar shirts and it took two days. I just want my money back, as this is ridiculous. Order number***-***-**** Total was $57.13.

  Business response

  09/20/2023

  Hello,

  We apologize for any inconvenience to the customer. During peak back to school order periods our lead times run around 3-4 weeks on orders, depending on availability of items. We do our best to communicate to customers during these periods that lead times may be longer than normal so if there was any expectation that we were unable to meet we will do our best to get the order expedited or provide a full refund if the customer chooses to cancel the order.

  We appreciate your patience and will take care of the customer's request.

  Thanks

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩