Customer ReviewsforSnow Commerce LLC

On Yellowstone TV Shop website it states Snow Commerce is solely responsible for merchandise that is purchased. I have ordered over $300 worth of merchandise in last week. Have never received the items and have not yet received a refund. No phone to call. No human being to talk to. Only auto “bots” on chat that can’t do anything. Emailed numerous times with basic response and multiple ticket numbers but to date they have not resolved my issue. They have now stopped any communication and I feel I have been defrauded and scammed. I will be calling my credit card company to file a complaint. I will also be contacting the ** state attorney general’s office to file a formal complaint. I also will be warning my family and friends via social media about purchasing anything from the Yellowstone TV Shop. This is obviously a fraudulent company. Their customer service is non existent.

Hi *** - We are so sorry that you are not happy with your order. We show that your order part of your order contained a sweater that was on preorder status with an estimated date shipping date of 11/22. This is actually in shipping with an expected arrival date of 12/2. The remainder of your items were not in stock and a refund was provided for those items. We show that an explanation was provided on 11/23 regarding the preordered item, the refunded items, and the attempt to use a coupon code during a time when the code was not active or available. Here is a recap of this conversation:Hello ***, Thank you so much for your recent order from Yellowstone Shop. Your concern has been escalated. We do apologize for any frustration that this event has caused. We appreciate that you have placed an order with us and we value you as our customer. Upon further review, unfortunately, we are currently out of stock of the following item(s): Order Item: Yellowstone ****** Ranch Logo Cloth ************** Item: Yellowstone ****** Ranch Logo Cloth Vest - XXL We have refunded you the amount of the item(s), which you should see as a credit back to your original method of payment in 5-7 Business days. As for the remaining item, this was noted as a pre-order on the item description page. Estimated to begin processing in early Dec. This is why the item has not shipped. Once it goes into transit a tracking information update will be sent to your email. Order Item: Yellowstone Barn Holiday Sweater - Multi / XL Lastly, the $20 off $100 discount promotion was active Nov. *****. With your order being placed on Nov. 14, our system will not allow this promotion to apply to your order. We apologize that this has happened and value your order with us. Please accept this coupon code YS20-9846 for 20% off your next order. If we can answer any additional concerns please let us know.***********We understand the concern with being refunded when items are not available - we do make every effort to ensure orders are fulfilled as quickly as possible. In this case, we were not able to fulfill part of your items, so we immediately issued a refund back to your original method of payment. We sincerely appreciate that you have placed an order with us and deeply apologize for any inconvenience that you may have experienced with this ordering process.

Poor customer service and poor communication. Ordered a shirt and 2 hats from History Store. Shirt arrived in 4 days. Two weeks later I inquired about the hats, was told I had to wait, normal processing time, 7-10 business days. Few days later a package arrives, not my order. From here communication gets worse and worse, now, no response. Approaching two months since my order was placed. I easily see why there are such poor customer ratings.

Hi ***- We are sorry to hear that you had a poor experience with ordering our hats. The hats tend to take a longer time for processing than shirts due to the embroidery details. We apologize that you received the wrong hat initially and show that we were able to get a replacement out to you that was delivered as of 10/27. If you did not receive a correct replacement, please reach out to us and we can get that corrected. In the meantime, we have also issued a refund for the incorrect item you received previously. Please let us know if there are any other issues!

I ordered from the WB shop c/o Snow Commerce at the end of Nov 2021. It was a Christmas present (t-shirt). The tee didn’t fit so I needed to return it. This seemed like a simple process so I emailed the support email listed on the website for a return label. No response. I emailed a second time. No response. I emailed a third time. No response. So now I am stuck with this overpriced shirt and have no way to return it. How does this “shop” not have a phone number? It’s ridiculous.

HI ***** - We wanted to follow up on this to ensure that you have not experienced further issues. We do show that you received a refund for your item that was too small as of 1/6. If you do experience further issues with future orders, please feel free to reach out to our support team via email or chat!

Snow Commerce has terrible customer service. I emailed them several times, there was no phone number what so ever. I had ordered a gift through the ********* store. I told them in the various emails that I wanted to cancel the order, as it had been placed by mistake. No one has gotten back to me. The automated email said they are available M-F 9-5 EST, but no responds to my emails during that time. I'm thinking this may be a ghost company. I believe I've been scammed out of my money. Stay away from them!

Hi ****** - We are so sorry that you feel that you did not receive a response. We checked our records and we show that we did attempt to cancel your order but were unable to complete the order as your order had already gone into processing. Please note per our order policy page: https://shop.minecraft.net/pages/order-policy "Can I make changes to my order?We may be able to if your order still shows as "New" status. Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Once the order has been sent to our warehouse for processing, neither you nor our customer service staff can change it. If your order status says anything other than "New", it can no longer be changed or canceled. This includes updates to the Shipping Address."We apologize for any inconvenience and do show that your order was refunded in full.