ComplaintsforElite Accessories Ltd, Inc
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a ****** fountain pen and specialty nib for it, but couldn't remove the original nib. When I contacted ******, they referred me to Elite, their US vendor. Doug K****** at Elite said he could swap the nibs for me and asked me to send him the pen, the specialty nib, and a note explaining the issue with my return address. I did so in late Dec 2022. After 4 months of him ignoring my 2 emails asking for status update, he said he'd fixed the pen and shipped it off (to a fictional address) and it had been returned. He asked me to verify my address (April 2023), and I sent him my correct address again. I haven't heard from him since, despite several emails, including one notifying him of my change of address in July 2023. When I asked ******, they said Doug still works there, but that they can't help. I just want my pen and nib back, or monetary compensation for the amount spent on both.Business response
02/01/2024
The matter has been resolved with the consumer.Customer response
02/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.