Business ProfileforPella Windows of Cincinnati

On 2/13/2024 we had a sliding glass patio door along with a side entry door installed. The screen for the sliding patio door, which is supported from the top by a roller carriage by a screw in either end of the carriage, could not be installed because the screw holes were in the wrong location. We were told that they would order a new carriage of the proper length to match the holes in the screen door. We were told the ordering process would take a month and the screen would be installed on 3/13/2024. On March 13 the screen door was delivered but was white on the inside and black on the outside. Our doors are white inside and out. We were told they would reorder the screen white on both sides and be installed on April 16, another month later!!! On April 16 the service person arrived with the correct color of screen but the holes in the door didn't match the holes in the carriage, the same way it arrived on February 13!!! The service person said he would reorder the carriage and we told him we would accept nothing less than expedited service and install of the screen within a week. We received a text from the service department today April 17th that it would be another month or May 10th before they would bring the screen!!! This is totally unacceptable and must be expedited immediately!!