ComplaintsforWindow Energy Film, Inc.

• Initial Complaint

  02/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We decided to use this company to tint several windows in our home. Four of them were large trapezoid shaped windows that get sun all day long. Though the price was on the higher side we decided to use Solar Tint based on the belief that their experience would make for the best results. Boy, were we wrong. Within four hours of the tint being installed on the windows, one of our large trapezoid windows had a large crack. After calling the sales representative, He stated that this happens in a small number of windows and because of that it is written into the Contract and Solar Tint does not assist with any funds toward a new window. Though this is written in the contract, we were never told that tint could crack a window. Shame on us for not doing more in-depth research. After this incident we researched and found out that large windows are more likely to crack when applying aftermarket tint. In addition the shape of the window also affects the strength of the glass. Meaning that a large trapezoid window has a higher probability of cracking. The risk was never mentioned even after looking at the large windows. Solar Tint stated that cracks are very uncommon, they just put it in the contract just in case. Well after researching and speaking with six window companies, all of which stated they would not recommend tinting windows and they replace a lot of windows due to fractured glass from tint. In addition, we spoke with several installers in the field who stated that broken glass happens more often than Solar Tint led on. We were told while the ****** **** ****** ******** **** ********** was being built, Solar Tint installed tint on a plethora of windows. Well, ******** **** had over 20 large panes of glass break and Solar Tint came back out to remove the tint. We had Solar Tint come out and remove the tint. We requested a refund and did not hear back for 12 days. We were left with a $3,000 bill to replace the cracked window and no assistance from Solar Tint.

  Business response

  02/14/2023

  We are so sorry to hear this. I will address the delayed response time from our team.
  
  We have been in business for 44 years. If what the individuals you are discussing this with were true, we would not be installing window film on any windows that are not heat strengthened or tempered. There would be no large manufacturers even making window film. The risk of glass breakage only occurs 1 out of every 1,500 windows installed world wide with 3M window films.
  
  The cause of glass breakage occurs from an imperfection in the glass during manufacturing, transportation and / or installation.
  
  We do not hide anything in fine print, everything is laid out in our estimate.

  Customer response

  02/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Misleading information caused a monetary loss. Spoke with their superiors who stated zero compensation and or refunds would be granted. Displeased with the lack of resolution.  
  
  Regards,
  
  ***** *****
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩