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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They abandoned the project without finishing it after we paid them. Did not clean up after the work they had done. Left trash and debris all over the place, damaging the yard. They were specifically paid to remove these items as part of the project and did not do so. Failed to show up multiple times when they said they would come to finish the work. We request a partial refund.
Business response
09/09/2022
RECEIVED VIA PHONE BY BBB STAFF MEMBER:
I have spoken with ****** from the business. He stated that he has been in contact with the consumer. The consumer has been given a partial refund and a gift card.
Customer response
09/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ******
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.