ComplaintsforABC Bail Bonds

• Initial Complaint

  04/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid this company multiple transactions they failed to comply with there part of the deal and also put false information out to the police on me! They also kept my money and when I called to get the funds returned I was told they was keeping my money but prior to this they send me an email stating they would issue me a refund ! This is unfair and it’s also a crime they committed on me !

  Business response

  04/18/2023

  Our company has been in business for 30+ year. We pride ourselves on being a professional company. We are not required to "comply" if there are inconsistencies with the bail bond process/ application. It is laughable that we commit crimes against our clients and this speaks to absurdness of this claim.  This client in question has a serious substance abuse issue, therefore consuming my office staff for several weeks. My staff spent countless hours assisting her. She called all hours of the day and night. We had incurred expenses in investigating information provided to us on applications, title searches, and background checks from the client to bond out her boyfriend. Much of the information was false, during verification of the information provided we learned that 3 of the references were in fact deceased and not recently either. We also  attempted to secure collateral (real estate) which her Grandfather owned. We forwarded the documents via email. When the documents were returned. The signature was forged and the alleged notary was not valid. "Someone" secured a stamp for a person who's commission had expired for several years. The boiling over point was when staff made contact with one of the references who is the complainants brother. He is the one person that confirmed our suspicion of SA  and he informed us that their Grandfather has diminished capacity and has a POA/Guardian and that he could not have signed the documents. Also, to the claim that we contacted the police; her family was the initiator of the police report. WE were contacted by the police, not the other way around. Finally, we issued the client a check back for the majority of the money she paid us, less minimal fees for services. The client also requested that we overnight the check, but we informed her that it was at her expense. The client was upset because we declined to post the bond due to false information on the application. She was also upset because we didn't work on HER time. We did our due diligence to be thorough and apparently it took far too long for her. She was truly very burdonsom to work with.

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