ComplaintsforThe Bar Maker
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Complaint Details
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Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired The Bar Maker in early 2023 to build a bar which was quoted as a 6-8 week lead time. The project has been painfully slow with multiple delays. Dan came out on Jan. 12, 2024 to finish the job but did not install the glass shelves due to a measurement error by his supplier. We agreed that I would pay him in full for the job and he would come back within a week to finish the work as soon as his vendor expedited the shipment. Dan texted me on January 25, 2024 that the glass was now finished. However, he would not make arrangements to complete the job. Dan did not come back but has since stopped returning phone calls or texts. I was finally able to convince him to allow me to pick up the materials on 4/25/2024 but he only had the glass. He did not have the brass parts required to mount them on the wall. He left the glass outside his building and then once again has become unresponsive. If he will not install the shelves or does not have the parts, I will accept a list of components I need to buy as well as the supplier name and website.Business response
05/14/2024
Good Morning,I've read the complaint and have no reason to dispute as a response to **** *****. At the time, my schedule had become non-negotiable due to being at max capacity. When it had opened up, I was embarrassed to reach out to him, to be quite honest.I can commit to a project completion before 6/1/24Daniel ************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.