3 Customer Reviews
Review from Kristen L
1 star10/21/2024
They will let any person be a distributor. Just had a horrible experience where not only were they ringing my doorbell, but pounding on the door and yelling like there was an emergency. Didn’t even give me time to answer the door. And as soon as I stepped outside they were 3 houses down and I could hear them banging on doors and yelling still. Only one person answered. Best customer service could do was add our address to a do not go to list. I find that barely acceptable. They are a representative of the company and should be respectful and they are not.
The Kirby Company World Headquarters Response
10/22/2024
Hello Ms. ************* Thank you for reaching out to Kirby World Headquarters. I am going to send you an email. Please reply or give me a call. Thank you,Review from Tish V
1 star05/26/2024
They said "I promise this vacuum will last a lifetime." It only lasted 4yrs for $2k. For the price we paid it should have lasted a lifetime and they also took our working Dyson vacuum which probably would have outlasted this one. When contacted customer service they said there wasn't anything they could do, when told I would report to BBB they wanted me to call to see if they could help....called in and never received a call back.The Kirby Company World Headquarters Response
05/31/2024
Dear Ms. *********: As we hopefully expressed during our multiple written communications with you, we are very sorry that you are having a problem with your Kirby system. They are built to last a lifetime when properly maintained, and we want to assist with your concerns. After our Technical Support Team emailed you twice to assist, you responded that you would contact the Better Business Bureau. Our Technical Support Team then forwarded your concerns to me, and I emailed you but did not receive a response. I apologize if you called, but did not receive a voicemail from you. I remain happy to assist and discuss. Please call me at ************ between 8am – 5pm EST weekdays. If you call me, please have either your paperwork or the Kirby system nearby so that I may best assist. If you leave a voice message, I will contact you no later than the following business day. Respectfully, David Goldstein Manager, Consumer Relations dgoldstein@kirby.com Phone ************ The Kirby Company 1*** **** ***** ****** ********** ** ***** *********Review from Devin M
1 star01/10/2022
This Kirby vacuum is not worth the time and money. I just wanted to make everyone aware of this. I learned from my mistake and want everyone to learn from my mistake as well. I have a grand left to pay for this vacuum. This vacuum is more of hassle than it is a help and the belt on it is way too fragile and have to constantly buy new ones. If you have any pets you will constantly be taking it apart to clean the rollers and the putting it back together which is a hassle in itself. While it is too late for the BBB to help me out, I can help you out by warning you. I will leave you with this, you are better off just buying a 30 dollar vacuum than buying this.The Kirby Company World Headquarters Response
02/11/2022
Hello Devin, Thank you for reaching out to The Kirby Company through the Better Business Bureau. We hope you’re having an excellent day. We’re so sorry to hear of your dissatisfaction with your Kirby. Of course, we want you to love it and maximize its capability. Usually when you go through belts quickly, there is an issue with the installation. Please call our troubleshooting team at ************ between 8am -6pm, EST, weekdays and 9am-4pm, EST, Saturday. We look forward to assisting you and helping you with your concerns. Speak with you soon!
Customer Review Rating
Average of 3 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.