ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
05/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I realized on my bank statement that I have been getting charged every month from planet fitness I didn't even know I had an account with them, I went tanning there 1 time with a friend. I called the support to have them cancel my account , they told me I had to call the location, they gave me the info I called and I spoke to 2 different people there, both managers, all 3 of the people I spoke with refuse to cancel the membership I have them. again to my knowledge I didn't have a membership with them, they even specified on the phone I only checked in 1 time which was the day I went tanning. if I knew I had it why wouldn't I be using it since I'm paying for it. They are telling me that they didn't get an annual fee from earlier this year and last months payment so in order for me to cancel I have to pay them 90$, not only that , the manager herself told me that she was going to continue to charge my bank every month after I told 3 people to not charge my card or bank, and they just charged me AGAIN TODAY!!. I have locked my card and they still took it. Support also told me they have been charging me since march of last year 2022. I'm very highly upset, they don't care about customers at all, they just want money, that should not even be legal when I'm telling them to stop charging my card.Customer response
05/17/2023
THE ADDRESS TO THE FACILITY IM HAVING THE ISSUES WITH IS, 3333 Lorain Ave, Cleveland Ohio 44113Business response
05/17/2023
Hello,
The membership is still active since the member did not follow the cancellation policy/procedure properly.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.