Customer ReviewsforFloor Essence, LLC

Due to a broken pipe this past winter I needed replacement of my existing wood laminate floor. I purchased my new flooring through ****** *********** and Joe ********** (Floor Essence) name was provided when I inquired if they would be able to recommend an installer. He was a nice guy but forgetful from the start. He missed the initial estimate appointment but did show for the 2nd appointment and I did forge ahead with him as the installer. The basic installation went fine but from that point onward it did not. His attention to detail, follow through and customer service was sadly lacking. Either his initial measurements was off or the order that I paid him to pick up from Limber Liquidators was not completely loaded to his truck. He did agree to reimbruse me for the residual flooring. as he didn't count the boxes. He did not complete things written in the agreement. I spent approximately 20 hrs doing clean up, wall repair/painting touch up and caulking. The caulk that he used did match. I challenged him on the mess that was left, he did agree to come back and fix some of the residual issues. He conveniently :forgot" again but said give him a few weeks and he would come out to complete this job. I called him about 6 weeks later and he did apologize and promised to come when I returned from a vacacation. He did not that "men" are forgetful and I can remind him if he doesn't get back to me. I waited another 2 + months before I reach out to him twice. He responded after further consideration he would not be coming to fix the residual issue nor to reimburse me for the extra flooring. I asked what changed as he as he agreed to the reimbursement and repairs. He provided a few excuses, none of which are valid in my mind.