Customer ReviewsforPernel Jones & Sons Funeral Home

Over the past two years, our family has engaged Pernell Jones' services for both my brother and mother, and regrettably, we have experienced subpar communication and service quality on both occasions. For bereaved families, even minor oversights can intensify the grieving process. We have encountered various issues, including inaccurate online obituaries, poorly displayed online obituary picture, rushed services, delays in preparing our loved one for family-provided grooming services, and untimely flower displays. Despite our commitment to supporting local businesses, the service fell short of expectations. The minister's demeanor was uncompassionate and rude, saying to the families attendees "they have the right one today" when communicating the 2 minute reflections portion of services was unnecessary. Implementing a service timeline, attention to detail, better communication and employing compassionate people would likely address these concerns. Providing accurate information and effective communication during difficult times is crucial. Would you not expect the same level of care and precision for your loved ones' services? Demonstrating empathy, attentiveness, and accuracy, particularly within one's own community, would significantly enhance PJFH reputation.

Mr. Jones was very caring and professional. They provided great service. I want to thank him and his staff for all the love and care they gave to my mother Mrs. Gamble. Everything was very clean and beautiful. Everything was top notch. I recommend this business for anyone that needs funeral services for their family.