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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I cancelled my policy with Mitchell at Motorsure America in January 2024 over the phone. He said a refund would be sent to me. In February 2024 I received a call from Mitchell wanting a payment for February (as he does) again I reminded him that we spoke last month and I cancelled and he said I would get a refund. The next week I received statement from ******** Insurance about my policy cancelled due to non payment. I called ******** Insurance and spoke with a lady that said it wasn't in the computer. And I need to call Mitchell so he can put it in. I called Mitchell he said he forgot to put in computer but he will now. The lady from ******** Insurance called me back and said she left Mitchell a voicemail and would keep me updated. In March 2024 I received another letter from ******** Insurance asking me to rejoin with an extra $11.00 fee. I called ******** Insurance and spoke with another lady. She said they didn't receive a signature from me to cancel and that was policy. I explained that I was never told that by anyone else I've spoken with. I don't understand why this company is delaying my cancellation or why they have made my record negative for them canceling me
Business response
03/28/2024
Response taken over the phone by BBB staff MN
Business advised his is just the middle man. He has spoken with ******** and they are reaching out to the customer to provide a letter letting her know the cancellation is done and they will address any refund if applicable.
Customer response
03/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.i received a call from Mitchell at Motorsure America today, he said numerous times my policy was cancelled. I explained the letters I received in the mail from ******** explained my policy was cancelled due to non payment. I cancelled my policy with him in January 8, 2024. I need a letter explaining that, not cancelled due to non payment. He explained it doesn't matter. I tried to explain that it does matter why a policy has been cancelled. He suggested I email them and explain. I emailed them and am waiting for a response.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
****** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.