Customer ReviewsforCrossCountry Mortgage, LLC.

I am a disabled Veteran who is now living in his truck as of 18 OCT 24 because of the mishandling of making appointments by Cross Country Mortgage and who was given two dates to close on. The first date that cross country mortgage told me was going to close was 8 OCT 24. What do you naturally do when about to close on a house? That’s right, pack up and get ready to leave. Too bad Nick Phillips VP of Mortgage Banking, didn’t notify me until the 7th that I wasn’t going to close. All of this was blamed on the appraiser, who was hired a month after my loan was acccepted, in the very beginning of September. They will tell you they can do it in under 30 days and then will give you every excuse to not meet their timeline and not take any ownership of their own failures. Let’s pray they can take their heads out of their fourth point of contact and not mess around with anyone else’s lives for being a horrible servicing company.

Absolutely Horrible company to work with. My experience started with Charles G. From the beginning Charles had trouble with clear and open communication. Charles was advised from the beginning of the process we were looking for a home equity loan as our home is paid off, Charles did a FHA Loan. We were never advised of this till we were going over the paperwork and seen it. Charles stated that was the only way for the loan. so we continued. Charles has stopped all communication for weeks at a time during this process. After countless phone calls and expressing our concern of lack of communication, I asked to speak with the manager Joe. Joes words were Sometimes when a loan officer sets expectations that cant be reached they tend to stop communication. To me that is an excuse and lack of accountability. I have dealt with them for almost 6 months trying to get a loan. Every time we go to sign they add more stipulations that needed to be completed. Not once did Charles Clearly explain what exactly is needed to complete this transaction. Joe did add some more stipulations right before we backed out and explained them at that time. I am out of money and time dealing with them. Save yourself the hassle and find another company

I am in Sarasota, we were directly impacted by hurricane Milton. I called for disaster assistance, the options they had were one and that was to take the "90 day window" for Novembers payment. This just makes December and Januarys payment higher as you have to complete the payment within that time frame, other than that you can apply for forbearance. The only way to do this is to allow your account to go 90 days late and then apply hoping for approval, after your credit is demolished. She then directed me to a homeowners assistance program with the state that STOPPED TAKING APPLICATIONS during the pandemic over 3 YEARS AGO. So, the only way to get help even with being proactive, is to allow your credit to get destroyed. They shouldn't have an assistance department or even option when they really don't have assistance, if we can't pay Novembers mortgage, how on earth could we pay 1.5 mortgage payments the following 2 months? Hard working homeowners facing natural disasters is bad enough having the fear of losing everything but then having to maintain after losing thousands to evacuating and replacing lost food, fuel, etc. is just a larger hardship. Just don't advertise that you help if you in fact, DO NOT!

I'm filing a complaint of attempted mortgage fraud. Garrett ***** and Jonathan ******** of Cross Country Mortgage failed to submit our file to underwriting for weeks. Due to them failing to do their job, they proceeded to hide their mistake and tried to convince us to commit mortgage fraud. This occurred on 9/23/2024. They informed me that the only way to close was if I had a friend that was willing to sign a 12-month "lease" for my current home and send me first months rent ($2,400) to deposit in my bank account. I was then told I could return the money the following day and shred the lease agreement. This was only to satisfy the underwriters with my finances. Closing was scheduled for 3/27/2024. During the preapproval process, we verified that we were approved without any contingencies on our current home. We were told due to our finances, we didn't need to sell or rent the home in order to purchase our new home. However, Garrett insisted that our financial situation had changed (it hadn't) and that's why we needed to rent the home, which was currently on the market for sale. After informing Garrett and Jonathan that I was not going to commit fraud, my realtor's boss (Kirk Short) and another mortgage lender Mike Gonzales to make sense as to what really went wrong. On 9/25/2024 it was found that our file was never submitted to underwriting and Garrett and Jonathan were trying to cover it up by saying that my "financial situation changed". As an active duty military member, my family and I were ordered to move over 600 miles away on 10/01/2024. Due to Garrett and Jonathan's incompetency and neglect to federal law, we were not only put in a major financial hardship, we had no place to live while traveling with our entire life's belonging. Garrett nor Jonathan have any business holding a NMLS license. My family is still recovering from the mental health issues these two individuals caused.

Very similar situation that many others had. Pre approved, pay money, jump through hoops, but I repeated thinking there was one last hoop. On top of it all, Chad ****** the contact was rude, disrespectful, and unhelpful when I told him ot was getting ridiculous and I seriously doubted the company knew what they were doing. Should have checked here first.

Illegal Practices CrossCountry Mortgage broke Washington State law in transferring/selling my loan. My loan was sold to Chase, but CrossCountry never removed the loan from their servicing department. The result was having two banks stating that I both owe them monthly mortgage payments. Customer service was zero help. After impact to my credit score, 100+ hours on the phone and performing research, I had to reach out directly to the US and Washington state regulatory agencies to get it fixed.

I am filing a harassment complaint against this company. I guess I submitted an online inquiry at some point and then when they started calling me, I asked them to stop calling me. I have blocked a dozen phone numbers from these people, and they keep calling me from different numbers. I called their corporate office. Thought I was speaking to a boss and then found out I was talking to someone at a call center. So the young lady transferred me to another one of her employees and made me think I was talking to a supervisor horrible company. They should not be doing business with people. Especially when it comes to stuff like mortgages

Recently had my home owners insurance go into grace period. Waited till last possible day on CCM, whom I notified and they said payment will arrive in 5-7 bussiness days after I called. Fast forward two months after I called them. Still haven't been paid. Meanwhile I paid my premium on a credit card. And they are still giving me the run around on my refund.... STAY AWAY FROM THIS COMPANY!

The web site quite often doesn't work. This may not be important to people who set up a payment schedule and forget about it, but for those of us that monitor our amortization schedule and pay additional principal payments it's very frustrating. It's the only system that I've run across that navigates differently based on when you closed on your mortgage, and forgets how to let you login. Cross Country, please get the website working and stop touching it. You're not good at it!

Horrible, unethical, unprofessional and bullied my client till she found another mortgage company to work with. Discriminated her background even though they claimed to be able to help people with lower credit. Absolutely appalling- Loan Officer L**** *******