ComplaintsforStark Enterprises

• Initial Complaint

  01/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was going to move in in Aug 2023 but I did not. I called and spoke with the manager he told me we can cancel since I have not moved in yet. They we going to take half of the 1800.00 deposit I had given and I understated that. I have called every month trying to get my money back and every time they tell me it will have 30 days, confirm my address and not it’s January 2024 and I still have received my money back. They were quick to take my deposit but no are giving me the run around to get my money back they say there is no corporate phone number and no one else to speak to me.

  Business response

  01/30/2024

  Thank you, ******* for reaching out. We here at Liv+ strive to ensure our residents are happy and enjoy their experience in our community. I am sorry you were unable to fulfill your lease agreement, so we did our best to accommodate your request for a cancellation and helped provide a relet (a replacement resident) to take the burden off your shoulders. In doing so, you were charged 1 month rent and a relet fee, leaving you with a $700 refund out of the $1800
  Deposit. This refund has been processed and you should be receiving the funds asap. Please reach out to us for any future clarity and we wish you the best. 
  

• Initial Complaint

  08/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I moved out from The Terraces on the Green Apartment managed by A Stark Enterprises Company (Address: 629 Euclid Ave, Suit 1300, Cleveland, OH 44114). My Apt Unit number is ****. I moved out early and followed their buyout rules. I moved out on June 30th, 2022 and have paid two month rent ($ 2448.00) and waived my security deposit ($ 1224.00). The total is $3672.00. Then I received mail from The Terraces on the Green Apartment which charged me a total of $2280.72, including $1056.72 carpet replacement (attached). They did not ask me to do a move out inspection with them. So when I moved out, I just left my keys to them and left directly. Then I asked them to 1. provide the evidence that the carpet was damaged and needs to be replaced. 2. provide the receipt for the carpet replacement. They just sent me a picture (attached) to show the dog urine in the living room needs to be cleaned without the proof of carpet replacement and receipt. I understand that the dog urine (only in the living room) in the picture should be cleaned and I agree to pay a deep cleaning fee. But not a carpet replacement fee. They did not replace the carpet but charged me a carpet replacement fee, which is much higher than the cleaning fee. They asked me to pay the charge within 30 days or they will turn it over to a collection agency. I have to pay them the unreasonable charge of $1056.72. So my desired resolution is to refund me the carpet replacement fee $1056.72. And charge me the cleaning fee of dog urine in the living room in the picture. Besides, I have paid a one-time $200 pet deposit and $30 pet fee monthly. I do not know why the money (total around $450) can not be used to cover costs for pet-related cleaning?

  Business response

  08/22/2022

  This move-out was processed in compliance with our lease agreement and standard operating procedures. The tenant’s damages and related repair charges are valid and deemed necessary. The Tenant’s responsibilities are outlined in the lease agreement, which was signed by all parties involved, and should be reviewed for further clarification.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩