Customer ReviewsforSilver Lion Student Loan Advisors, LLC
10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Susan M
1 star03/25/2024
I booked a free advising call to review my student loans. The first thing the agent asked me was for my personal user name and password to log in to my student loan account. I find this completely unethical and unsafe. I can't believe that this is a good practice to ask someone to give out their log in information to a financial account. After I told him I was uncomfortable with giving him access, he then would not help me any further. This seems to be a highly unethical business practice. I would never do business with them.Review from Hub City P
5 stars12/13/2023
I cannot recommend Silver Lion highly enough! Since 2020, I've had the pleasure of working with ***** ******* at this incredible agency, and my experience has been nothing short of amazing. As someone in law enforcement, skepticism is second nature to me, and I initially approached Silver Lion with a fair amount of caution. However, Aaron and the team quickly dispelled all my doubts. Silver Lion specializes in uncovering student loan reduction or elimination programs that are not widely known or easily accessible. The value they provide is truly exceptional. I was astounded when they helped me eliminate a staggering $192,000 in student loan debt for a fraction of the cost. It's not just the financial savings that impressed me, but also their professionalism, transparency, and genuine commitment to their clients' financial well-being. Their expertise in navigating the complex world of student loan programs is unparalleled. Aaron's guidance and support throughout the process were invaluable. He demonstrated a deep understanding of my unique situation and worked tirelessly to find the best solution for me. To anyone struggling with student loan debt or feeling overwhelmed by the complexity of available programs, I wholeheartedly recommend Silver Lion. Their ability to find and implement effective strategies to reduce or eliminate student debt is truly remarkable. Thank you, Aaron, and the entire Silver Lion team, for your exceptional service and for proving that trustworthy, effective assistance is out there!Silver Lion Student Loan Advisors, LLC Response
12/14/2023
Thank you for your review it was a pleasure helping you with your student loan debt.Review from Sandy R
5 stars12/01/2023
Silver Lion processed my student loan forgiveness successfully! So thankful for this service!Silver Lion Student Loan Advisors, LLC Response
12/04/2023
Sandy, it was a pleasure working with you. Please let us know if we can help you in the future!Review from Lara F
5 stars11/28/2023
Excellent services provided to me by silver lion!! They informed me I was eligible for loan forgiveness for the entire loan of my graduate school since I had been paying it for over 20 years!!! They submitted all the necessary paperwork in July 2023 and today I received confirmation from student gov.irg that my loans are all forgiven and my balance is ‘zero’. I am thrilled and thankful to silver lion!!!! Aaron Longino, student loan advisor was great to work with. He followed up and through every step of the way!!!Silver Lion Student Loan Advisors, LLC Response
11/29/2023
thank you for your kind review, it was a pleasure helping you with your student loans.Review from Jessica T
1 star10/23/2023
Scam! Signed up with them and paid the fee and never had an communication from them afterwards. I tried calling the number and got an offsite company answer the call that wasn't able to help me or find anyone that could. I had to cancel my credit card to have them stop charging me. I am not working directly with the company my loans are through to pay them off.Silver Lion Student Loan Advisors, LLC Response
11/13/2023
*******, Your review is not accurate. You contracted us to complete your consolidation and income-based repayment applications and submit them on your behalf. We did just that and verified that they were accepted and completed. I checked our call and email records and only received one phone message that was returned to voicemail. We also received a single email request from you to cancel your ongoing service agreement. Which we did upon receipt. I have also personally reached out to you on 2 other occasions to discuss your dissatisfaction with our organization. That have both gone to voicemail and unanswered.Review from Gretchen P
1 star04/13/2023
Aaron was my representative. I was being charged a maintenance fee every month, but my loans never were consolidated as promised. When I called, then I was told they could not consolidate all my loans into one as I was originally told. I am still stuck with two payments. This was the only reason I agreed to the process. This company appears to be deceitful, and their only real goal is to make a monthly fee. I recently received a notice from them saying payment was returned. I don't know why, as my bank information has not changed, but they should have never received payment in the first place. I should get a refund!Silver Lion Student Loan Advisors, LLC Response
11/29/2023
********, I am so sorry to see that you had any questions or issues with our program as our Number One goal is to provide every client with the best Advisory services for their Federal Student loans. I'm not sure of the nature of your dissatisfaction. We were contracted by you to complete and submit to documents to the DOE to consolidate an enroll you into an IDR repayment plan. We completed that. We also kept in contact with you reaching out a number of times to request additional information. You did not reply to our calls, voicemails or emails. We would be happy to continue working with you to ensure your student loans are in the best possible position.Review from Joe G
5 stars03/23/2023
Wonderful experience in having my student loans finally forgiven. It was an easy process and Aaron was so positive and walked me through the entire process. I would highly recommended Silver Lion for anyone that needs assistance with their student loans.Silver Lion Student Loan Advisors, LLC Response
11/29/2023
thank you for your kind words, it was a pleasure helping you with your Federal Student loans.Review from Marjorie L
5 stars03/08/2023
Good morning, My name is ******** ******. My advisor was Aaron ******** I am writing this review to let you know that Mr. ******* is awesome. He took the time to listen to my concerns and found solution to my problems with my student loans. I am so very pleased with this service. As of today, I do not owe any on the student loans. My loan was forgiven. I work in Public Safety and with the forgiveness program, I was able to have my loans forgiven. Thank you and God bless Mr. *******.Review from Beck
1 star01/03/2022
Been with them for over a year and always received unclear methods of this company actually saving me money. After they made about a $1000 off me, I decided to opt out and they’re still charging me their “maintenance fee.” This company appears fraudulent.Silver Lion Student Loan Advisors, LLC Response
04/21/2022
Mr. Anderson, I am so sorry to see that you had any questions or issues with our program as our Number One goal is to provide every client with the best Advisory services for their Federal Student loans. I'm not sure of the nature of your dissatisfaction. We were contracted by you to complete and submit to documents to the DOE to consolidate an enroll you into an IDR repayment plan. We completed that. You are enrolled into an IDR plan with a $0 dollar a month payment. You also contracted us to handle your annual recertification, the maintenance fee you referred to. For which we took care of your recertification last year. On Jan 3, 2022 you called to cancel that service and we cancelled that contract with you at that time. Mr. Anderson, we appreciate your business, we are glad that we could help you with your loans, and we are sorry if there was any break in communication from our end. If we are able to answer any further questions or help in any way possible going forward, please do not hesitate to reach out to me directlyReview from Jessica W
1 star12/01/2021
Worst business I have dealt with. When I started in March Lori was my agent. I paid the fees and waited the 6-8 weeks for the loan to process. During this time, Lori left and I was assigned Aaron ****. He did answer my question about my agreement but nothing else. When I asked about a charge, he stated that it was a maintenance fee that was stated on my agreement.(Which is not on my signed copy) I then assumed it was a once a year thing, until I noticed it again on my account. Today I asked to be directed to where I could cancel the agreement and he took it on himself to cancel it for me, which I did not consent to. I will not ever recommend this company to anyone.Silver Lion Student Loan Advisors, LLC Response
04/21/2022
Jessica, I am so sorry to see that you had any questions or issues with our program as our Number One goal is to provide every client with the best Advisory services for their Federal Student loans. I'm not sure of the nature of your dissatisfaction. We were contracted by you to complete and submit to documents to the DOE to consolidate an enroll you into an IDR repayment plan. We completed that. You are enrolled into an IDR plan with a $0 dollar a month payment. You also contracted us to handle your annual recertification, the maintenance fee you referred to. For which we took care of your recertification last year. You called to cancel that service and we cancelled that contract with you at that time. Jessica we appreciate your business, we are glad that we could help you with your loans, and we are sorry if there was any break in communication from our end. If we are able to answer any further questions or help in any way possible going forward, please do not hesitate to reach out to me directly
Customer Review Rating
Average of 10 Customer Reviews
Contact Information
28601 Chagrin Blvd Ste 550
Cleveland, OH 44122-4561
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.