ComplaintsforParma Flooring

• Initial Complaint

  12/20/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The owner Tim J****** came to my residence and gave me an estimate. He sent someone to carpet my floors. When I called him to say that the floor wasn't finished, they had forgotten to do the closets, and there was no tack strip between the kitchen and the living room. I had not looked at everything, those were just the obvious things. When they were "done", I happened to be there and the technician notified me that he did not receive gold nails with the gold tack strip. I asked if he was going to get them and he said he didn't have time. I also asked him about the gap between the carpet and the tile floor. He told me that the tile wasn't put in correctly and that I would need a T trim to cover the gap (though there was never one there and the owner never explained I would need one. So the installer said he would come back and install one along with the gold nails. He came back and proceeded to put in the silver nails anyway and left (keys left behind as well so he had not intention of fixing the problem). No T-Trim either. Possible misunderstanding on who was buying it. But ultimately the owner turns nasty, screaming at me about being too picky. He then proceeds to threaten me with putting a lean on my house if the invoice isn't paid within 48 hrs. and that I would have to pay for lawyer fees. The invoice doesn't say anything about having to be paid in 48hrs., nor was any such thing discussed prior to the install. He continues to bully me throughout texting. I finally told him that if he continues to threaten me, I would file a police report. A couple more threats of suing me and then threatens ME with harassment. All of this was unprovoked and now I'm afraid to deal with him, his company or to have him send anyone to repair a couple of things left unfinished (the gold nails and a bubble in the carpet that needed to be addressed). Now I feel like I have no other alternative than to pay him without repairs being being done because of his bullying.

  Business response

  01/05/2022

  Company gave verbal response to BBB employee (ka):

  ****** approached us in December saying she had a rental property and that she needed some carpeting done in. We scheduled a measure, typed her up an estimate and she said she was OK with the estimate and went ahead and preceded.  Typically, I'm the business office manager of the store, I guess she had come in on a Saturday and spoke with the owner and made arrangements and he didn't require her to put a deposit down.  I require a deposit from absolutely everybody and anybody.  It just covers the cost for our material because once carpet is cut to dimensions, its cut.  Its your choice of color or style and its the cut to fit your room. She wasn't forced to place a deposit down and Tim scheduled her for installation.  He sent somebody out and then her paperwork ended up on my desk. I called her for payment, I was unsuccessful.  She actually sent me to voicemail about 4 or 5 times and I left her a couple messages.  And, I guess there had been texting going on between her and Tim. Basically, she just doesn't want to pay.  That is where this is all stemming from.  She's come up with every excuse.  Our installer was given a key to the rental property and had access to it.  When he was finished with everything, she brought up that there were gold metal transition strips placed down, I guess she wanted silver and that was no problem, it was going to be fixed.  Then she stopped responding to Tim in order for the installer to gain access to the property again.  When he was done with the installation, he did leave the key in the house and locked the door behind him.  Also after we installed the carpet at the rental property, she asked that Tim come and measure her personal residence for some flooring to be done.  So, I have a full measure day and time that was scheduled with her personal address, her dimensions of her spaces.  And our policy is if you go with us then your $75 measure fee is waived if you go with us.  And you know you are responsible for that.  So, basically, ****** just didn't want to pay her bill.  I had finally gotten in touch with her.  Tim had gone back and forth with her through text messages and I'm not exactly sure word for word what was said.  But I do know at one point he said "you need to pay your bill lady, That's all this is, pay your bill and move on".  And she told him that he was harassing her and all these things.  Its not harassment, she owes us money clearly.  We do have an attorney, so we have submitted all of her information to our attorney and we do plan on placing a lien on not only the rental property that we did carpeting in but also her residential property for failure to pay her $75 measure fee. We did also send her some invoices for attorney filing fees.  So, she's in the hole with us for quite a bit of money now. We mailed her the invoice to her personal residence after all of this disputing had been going on.  And she had the audacity to call in and say the invoice was dated not for the day that the job was finished.  Our invoice system dates it for the day it was generated or created.  To appease her, I went back in and changed the date to 12/27/2021 to reflect that and we re-mailed it out and we haven't heard from her since.  The total she owes $1,361.71 which includes measure fees for her residence and attorney filing fees.

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