ComplaintsforWhitey's Custom & Collision

• Initial Complaint

  02/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had to take my car for a new trunk lid job to a body shop in Clyde, Whitey's, owner *****. It's a good job. When I picked my car up, I was shocked to see my rear, tail light cover was broken. Immediately, ***** pointed it out to me, that it came in to him broken. I then, immediately pulled my cell phone out and surprised him with a video I took right before I dropped it off to him, showing that the cover was not broken. And to my face, he said "it didn't happen here." No matter what I said or showed him, he only had 1 defense. . "it didn't happen here." I said to him, "so, it's a he said, she said". Again and again, he stuck with "it didn't happen here". I asked who worked on my car, he said he and his son did, but that 'it came in like that'. He asked how I was paying . . 1/2 cash, 1/2 check; he made a comment, not exact words, but something like . . "as long as the check is good." I again, immediately pulled out of my pocket my bank statement showing I had the money to cover his check. He literally lied to my face even after watching the video I recorded in my driveway B4 it went to him. I have my video showing it was not broken, or I would have pointed it out. I have a video I took at his shop trying to show the broken lite cover, but it's hard to make out. Why in the world would I have reason to record that particular light cover, concentrate solely on that and inside his shop? But for had it not been broken. I have a video of the cover, while parked back home putting my finger inside a hole of the cover. I will get 2 estimates myself if things go my way; I REFUSE to have Whitey's fix my lite cover for fear of retaliation ! doing something to another part, that can't be seen in order for my car to mess up down the line! Again, I REFUSE to have Whitey's fix what they broke! Desired Resolution: Repair; BUT NOT BY WHITEY's! I dropped my car to them, Tues, Feb 15, 2022 about midday; Picked up Thu, Feb 17, 2022 about 3, 3:30pm.

  Business response

  03/21/2022

  [[BBB TRANSCRIPTION VIA U.S. MAIL 3/17/2022]]

  THIS IS MY RESPONSE TO COMPLAINT AND TRANSACTION WITH CUSTOMER CASE #********. CUSTOMER CAME IN OR 12-27-21 FOR EST. ON DECK LID REPLACEMENT ONLY. PHOTOS WERE TAKEN THAT I HAVE INCLUDED ALONG WITH COPY OF EST. CUSTOMER PICKED UP EST. 

  A MONTH OR SO WENT BY CUSTOMER CONTACTED SHOP SAID THEY WERE SERIOUS ABOUT GETTING DECKLID REPLACED. DECKLID WAS PURCHASED ON 2/8/22. APPOINTMENT WAS MADE FOR 2/15/22. I WAS CONTACTED BY ****** ********** FROM *********  MUTUAL. SAID SHE HAD NO INFORMATION ON CUSTOMER FEB 11/22 SENT EST. & PHOTOS TO THEM HAVE INCLUDED RESPONSE. CHECK WOULD BE SENT TO CUSTOMER.

  CUSTOMER DROPPED OF CAR 2/15/22 CAR WAS BROUGHT TO A STAGING AREA NEXT TO OFFICE BY SON HE DID NOTICE TAILIGHT LENS WAS BROKEN/CRACKED. I SAID  I'LL MENTION IT TO CUSTOMER. DECK LID WAS PREPARED AS PER EST. IN SEPARATE ROOM FROM AUTO. THEN INSTALLED CHECKED FOR FIT & FINISH. WHEN FINISHING UP ON 2/17/22 CHECKING LIGHTS, LICENSEPLATE, HEADLAMPS, TAILLAMPS, HEADLAMP ON  LEFT SIDE WAS BURNED OUT BULB WAS REPLACED RECEIPT INCLUDED. CUSTOMER AGREED TO PAY FOR NO PROBLEM. WHILE TALKING TO CUSOMTER ON PHONE I RELIZED SHE DID NOT HAVE INSURANCE CHECK. THATS WHEN SHE SAID SHE HAD 1/2 CASH 1/2 CHECK I DID SAY AS LON AS CHECK IS GOOD NO PROBLEM I HAVE NO CREDIT CARD MACHINE. CUSTOMER WAS COMING TO PICK UP AUTO. WHEN CUSTOMER ARRIVED I MENTIONED TAILIGHT IS ALSO CRACKED ON LEFT SIDE. 

  THAT'S WHEN I WAS VERBALLY ABUSED. TOLD ME I DID THAT. I WAS A LIAR. (UNTRUE) 

  CUSTOMER FRANTICALLY TRIED TO SHOW ME A VIDEO OF AUTO HARD TO SEE ANYTHING OR WHEN IT WAS TAKEN. MY POSITION ON THIS MATTER IS WHEN THERE IS TIME BETWEEN EST. AND DROP OFF TIME OTHER DAMAGE CAN HAPPEN TO AUTO. IT WOULD HAVE TO BE HANLDED AS A SUPPLEMENT OR SEPERATE CLAIM. CUSTOMERS AUTO DOES HAVE SOME SCRATCHES AND MINOR DAMAGE ON LEFT SIDE. TAIL LIGHT IS BROKEN/CRACKED (DOES STILL LIGHT). I WAS ONLY TRYING TO BRING IT TO CUSTOMERS ATTENTION. 

  I HAVE BEEN IN BUSINESS FOR 35 YRS NEVER BEEN ACUSED OF DAMAGING A CUSTOMER AUTO EVER. (DID NOT BREAK LIGHT). CUSTOMER DID PAY IN FULL 2/17/22 FOR SERVICES RENDERED. 

  -THIS BRINGS ME NO PLEASURE

  -SORRY FOR MISUNDERSTANDING 

  SHOP MANAGER,

  ****** ******

  3/6/22

   

  *PLEASE SEE ATTACHED

  Customer response

  03/23/2022

  
  Complaint: ********
  
  I am rejecting this response because:I am rejecting this response because: I have submitted a  picture of the details of when the video was taken , , , Taken February 14, 2022, 2:29 PM. The video I am referring to is the one where I walk around my car, sitting at my drive (note the OH-IO shed in the background)  this is the day before I dropped my car off to Whiteys, as indicated by ****** in his statement - February 15, 2022. Had the light cover been already broken during my Feb 14th, 2:29PM video, I would have concentrated on it during the video; instead I  had no reason to concentrate on the light cover (cuz it was not broken)  and only concentrated on my trunk lid.  Had Whiteys and I seen a broken light cover when he took his own pictures of my car, just outside his business, either he or I would have pointed it out, this was we were both covered ; but there was no reason to because it was not broken; we both merely concentrated on my trunk lid. Had my light cover NOT have been broken when I picked my car up on Feb 17th, then why would I have shown Whiteys a video and why did I make a video of it inside his car shop, and why did I concentrate on the light and NOT the good job they did on my trunk.  And why did I take a video of the light cover on Feb 18th, 2022, 5:06PM (weather permitting) once I brought it home and only concentrate on the cover and the cover only; placing my finger inside the hole etc. I do know it's hard to see the damage, I tried hard to find the right angle but to no avail, instead I stuck my finger in the hole. I am an elderly woman and have taken my car for service to so many different business, always got my car back without harm. Never, ever had I needed to go to the BBB, only reason I did was because I can prove my case.
  
  
  
  Sincerely,
  
  ******* ********

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