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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired this company to draw up plans for a new house. We met with ************************* in January of this year. He agreed to draw up plans. Several weeks later we received a call from ***** stating that he would not be able to do the plans as he was retiring. He stated at that time that we would receive a refund of $500 because he didnt finish the plans. After contacting the company several times they assured us that on a Tuesday at 8:38 am they credited back our deposit. We waited 3 weeks and several phone calls and finally had the bank file a dispute. At this point I dont know what M&E has told the bank but I received a letter from the bank and they took the $500 back. This company took our money and we have nothing to show for it. We are still looking for a resolution as we received nothing for our $500. We trusted this company and now we are out .$500 and no plans.Business response
08/15/2024
Attached
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.