5 Customer Reviews
Review from Karen h
1 star10/12/2024
nothing but lies and poor customer service once sale is done your calls are dismissed the reviews read online show constant turn over of people would not advise anyone to do business with this companyReview from Unhappy C
1 star11/21/2023
Horrible customer service after the sale is final! You want ghosted? Talk to the general manager *** more than 2 times. You want unexpected or surprise costs? Shop here. You want unprofessional conversations? You found the spot. It starts with a good experience as a front then quickly declines if they are in the wrong.
Columbiana Ford Response
11/21/2023
I would love to respond to complaint, but there is no name or reason of complaint.Review from Alice R
5 stars07/26/2023
Columbiana Ford Employees are very helpful and friendly. My experience was great. Our Saleswoman was great at listening to what I had in mind. I had to be picky because there was a price range I wanted to stay in. I bought a used vehicle with low miles...I really have never bought a used one before so this will be my first experience . I was very happy that they were very friendly and professional there,Columbiana Ford Response
07/28/2023
Hi *****!Thank you so much for the awesome 5 star review! We're glad that you had a great experience with ****** purchasing your EcoSport at Columbiana Ford, if you need anything from us feel free to reach us at ************.Review from Mark B
5 stars07/17/2023
Excellent selling experience buying our used Lexus from Columbiana Ford. ****** the salesperson helped us and was very knowledgeable and made the buying, trading, and overall purchase very easy and stress free.Columbiana Ford Response
07/28/2023
Hi ****!Thank you so much for the awesome 5 star review! We're glad that you had a great experience at Columbiana Ford, if you need anything from us feel free to reach us at ************.Review from Nik K
1 star02/15/2023
I bought RAM 2018 from this dealer in 2023 . It was an ok deal considering the inflated used car value. However they failed to provide title and transfer documents within 30 days after the purchase even thou the vehicle was paid in full.I notice the breaks were "spongy" since it was raining, I wasn't sure so I asked the salesman ***** if he can get it checked for me. He came out and said the brakes are in great condition.Well, after about a month I took it to get inspected in PA (didn't drive it much as I I didn't have the actual plates( waiting on the dealership) I had to replace all pads, rotors, E-brake system and b. fluids as they were seized up and all rusted out. Ended spending $ 3,200.on top of $30,000 I already spent to purchase "ready to go" truck.Be smart and avoid COLUMBIANA FORD as it's employees are nothing but unprofessional liars!!!Columbiana Ford Response
02/17/2023
First and foremost, we apologize for any inconveniences we caused on our end and any delay in paperwork. We attempted 3 separate times to get in contact with the notary that you had requested and were unable to do so which caused the delay in getting things signed and transferred.As for your replacement of the brake pads, rotors, E-brake system and brake fluids, we can show that during our multipoint inspection on the vehicle, prior to you purchasing it, that all front and rear brakes passed the inspection and the brake fluid was changed at that time. If you would like to see our multipoint inspection for yourself please feel free to contact me at ***************************** For future work, if you would like more aggressive pricing for service on your vehicle please contact our service manager; ****** at **********************************
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