ComplaintsforLindsay Auto Body

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 20, 2023, my wife was rear-ended. On 1/23, we called shop to sched an appt for repairs, and was informed of avail until March 23. -5/17 txt that vehicle was awaiting parts (was later informed that the missing parts were on back order for the Type S logo and the licence plate part) -5/24 called and was told we would receive car while still awaiting the two missing parts -6/1 Wife came in to drop off check and was informed that 3 parts were missing (Type S logo, licence plate, and the bottom cover). She informed them we were told there were only two parts missing. -6/8 I called to ask about receiving vehicle since my wife would be due any day and would like to have vehicle for when baby arrives. They said they would call back to schedule pick-up and never received call. -6/12 txt that vehicle was going through large structural repairs -6/12 we called to get update of why vehicle going through large structural repairs. Was informed sometime the text updates are not very accurate. My wife asked to speak to the manager, but he was unavailable and was told he would call back- never received a call. -6/13 Went into the body shop to speak to the Manager. He notified us that all the paperwork was complete with the insurance company and that the bracket would get there either that day or the next day. After they received the part, they would give us the vehicle back the next day. He also informed us the reason for the delay was that they had lost a part, but that would be on them. -6/14 we were informed the missing parts didn't arrive, but he would be in touch. -6/14 txt that vehicle was going through reassembly -6/16 received the vehicle after calling from the delivery room -6/16 text that vehicle was going through the detail bay and I should bring in check. The check was brought in on 6/1 -On 8/25 wife called for update. Was told they would reach out for an update Till this day 10/2, we have not received a call about the two missing parts on the vehicle.

  Business response

  10/14/2023

  Hello, the attached evidence shows this issue has now been resolved. The final back ordered part from the manufacturer arrived on 10/11/2023 and the customer was contacted immediately for the reinstalling of the backordered parts. The vehicle repair is now complete. The customer does hold a life time warranty for the repairs that were completed to their vehicle.

  The facility is unable to manufacturer the OEM parts in house, and the manufacturer is the cause of the delay. Any further response will need to be address to Acura of America due to the parts supply chain.

  We appreciate the customers business and hope they are happy and satisfied with their vehicle reparis. 

  Thank you,

  ****** ****** 10/14/2023 10:14 a.m.

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