ComplaintsforMaddbuys
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
REFUND
Paid for ABS pump 90 Buick ******* said part was bad. Will send refund never received the refund.
Customer response
02/29/2024
Paid for ABS pump 90 Buick ******* said part was bad. Will send refund never received the refund.Business response
04/06/2024
Hello,
Our system is showing that this item was refunded. I will do a further check on this when I get into office on Monday.
Best regards,
Initial Complaint
07/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a car part from this company on June 28 th 2023. The company immediately charged me 500 dollars the price of the part. They then sent me an email telling me the part had been delivered which it hadn’t. There is no record of a delivery. Contacting the company is impossible as there phone number goes directly to dial tone and they do not respond to emails.Business response
07/21/2023
Hello,
I tracked the item and it is still showing in-transit with a delivery date of July 24th 2023. If the customer still requires a refund after Monday, he can refuse delivery or return to sender if unopened to have it returned to us and we will issue a full refund once we receive the item. Our apologies but sometimes there is a delay with delivery that is outside of our control. The customer can always reach out to us @ ###-###-#### to report any issues.
Best regards,
Customer response
07/31/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******** ******Initial Complaint
03/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a 2000 Lexus GS 300 grate shifter assembly for $129.99 free shipping I filled out the application on line put my debit Visa card information i your ABC'st went threw my order number is ***** I call this number they had on line ###-###-#### a voicemail came on take your message I just how can I just want my part or my money back immediately everyone’s went through the same thing what’s going on here? God bless ******Business response
03/30/2023
The item was purchase on March 25 our shipping states takes 2-7 days to process .The order has been shipped Tracking Number **** **** **** **** **** **** ** Via USPS Priority Mail.
Initial Complaint
02/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My handicapped son ordered a.passenger side mirror for his white 2001 Lexus X300 on 1-20-23. They withdrew $150 from his account that day and we’ve not heard a word from them since. They do not return or answer calls, emails, or letters. Is there any way my son can get his money back? It appears that this company is a scam.Business response
02/23/2023
Hello,
This customer has been refunded.
We offer our sincerest apologies for the miscommunication. We had not received any communication from the customer and our email to them did not go through.
Thank you for reaching out to us.
Best regards,
Customer response
03/06/2023
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:
(505) 440-4925 Barnhart, Mary 19442240 Maddbuys Mar 6, 2023 12:30 PM Initial Complaint
01/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order for a passenger side mirror for an 09 Kia Optima on Oct. 30th, 2022 and to this day (01/23/23) I have yet to receive my order. I have tried to contact the company multiple times to cancel my order and request a refund and have not been able to get ahold of them AT ALL. I waited it out because I really was hoping to get the part but it’s been too long. I want a refund ASAP!Business response
01/26/2023
Hello,
This customer has been refunded.
Thank you for the feedback
Customer response
01/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******** *****Initial Complaint
10/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On September 25, 2022, I ordered a replacement glove box for my 2007 Volkswagen New Beetle for $199.99. The same day, my credit card was charged this amount. It is now October 28, 2022, and I still have not received my order, nor have I received any updates. When I go onto the website, it says that my order is "awaiting fulfillment." I have emailed them 3 (three) times, and have tried phoning them, only to get a recorded message saying that their voice mailbox is full. I would like a refund on my order.Business response
10/31/2022
Buyer was fully refunded...
Regards
Customer response
11/02/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** ******Initial Complaint
08/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a set of door panels on 7/31/22. The company immediately took out the funds. It’s been 6 days (5 business) and the status still says awaiting fulfillment. There’s only a phone number to contact them and they never answer and there’s no way to leave a message. Other complaints stated the company didn’t have the product and had to outsource to get it. I specifically wanted the door panels listed. Now I’m worried they won’t ship the ones shown. I’m requesting a full refund so I can move on to another company. I purchased these in a rush and didn’t realize it would take this long. Date purchased: 7/31/22 Order number: ***** Desired: full refund processed immediatelyBusiness response
08/09/2022
The buyer asked for a full refund and he was inpatient and could not wait for the item to get shipped. A Full refund issued.
Customer response
08/23/2022
Consumer filed a duplicate complaint which has been closed as invalid - duplicate. Therefore this complaint has been reopened due to the following information from the duplicate complaint:
The company never shipped my item out. When I asked for refund, they said refund was issued on 8/9/22. That’s been 14 days (10 business) and still no refund. It’s impossible to communicate with them.
In your response to the BBB, you indicated you had issued a refund to the consumer.
Customer response
08/31/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 17681080
I am rejecting this response because:please verify through processing. I’ve patiently waited for 17 business days and no refund has been processed through my bank. My bank verified that nothing was processed. Possible fraud? I need my money back asap please
Regards,
**** *******Business response
09/12/2022
We send you a full refund for the order via stripe credit card processor as you did not wait for the item to get shipped..
Please check your credit card statements ..
Initial Complaint
04/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased a $269 AC control unit for my Hyundai Tiburon on April 5th, 2022. The order status says “awaiting fulfillment” still a whole week later. I’ve called numerous times and emailed this business and they have not responded. They are absolutely unreachable. I’ve read several reviews with this similar complaint where an order isn’t delivered until nearly a month later. I would like my purchase refunded. This is a horrible way of doing business and these people need to take their website offline.Business response
04/11/2022
Our website states item purchase will be ship with 2 -10 business days it been 5 days since item have been purchase... We issued a full refund on 4/11/22
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Customer Complaints Summary
8 total complaints in the last 3 years.
1 complaints closed in the last 12 months.