ComplaintsforPlush Beauty Salon
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Complaint Details
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Initial Complaint
09/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On or around August 4, 2022 I received an advertisement that Plush by Oasis beauty salon was having a sale for 35% all services over $50. Offer ended 8/7, see attached.
I booked my service, which requires a follow up appointment. When looking at their website, there is no mention of a cost for the follow up appointment. Had my service on 8/6, paid the full price, less 35%.
A few weeks later, after my follow up appointment, they charged an additional $99 since the initial appointment was "discounted."
Not once was I told that there would be a charge for the required follow up and when I asked, they just said "oh well that's the way it is." So the service is NOT 35% off. This is extremely misleading to consumers and should not be allowed.
Business response
10/03/2022
Refunding $99 on 10/4/2022
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Contact Information
1153 Kenny Centre Mall
Columbus, OH 43220-4036
Business hours
Today,9:00 AM - 8:00 PM
| MMonday | 9:00 AM - 8:00 PM |
|---|---|
| TTuesday | 9:00 AM - 8:00 PM |
| WWednesday | 9:00 AM - 8:00 PM |
| ThThursday | 9:00 AM - 8:00 PM |
| FFriday | 9:00 AM - 8:00 PM |
| SaSaturday | 9:00 AM - 5:00 PM |
| SuSunday | 9:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.